[KB2828] Add a Trusted contact in ESET Mobile Security for Android

Issue

  • Add a Trusted contact in ESET Mobile Security for Android to help you protect your device if it is lost or stolen
  • Notify your Trusted contacts with an alert SMS after an untrusted SIM card is inserted into your device
  • Reset your user-defined password

Details


Click to expand

On January 9, 2019, Google Play implemented restrictions for the use of the SMS and Call permissions necessary for the core functionality of the SMS and Call filter features in ESET Mobile Security. Due to these permissions restrictions, the following features are no longer available in the Google Play version of ESET Mobile Security:

  • Call Filter 
  • SMS Text commands - Anti-Theft feature
  • Trusted friends - Anti-Theft feature 

Solution

Getting started with ESET Mobile Security: Step 3 of 6

Optimization 
Web version only

The steps below are for the APK version of ESET Mobile Security. SMS commands are no longer supported for the Google Play version. 

  1. Open ESET Mobile Security for Android.

  2. Tap Anti-Theft.

Figure 1-1
  1. Tap the Trusted contacts slider bar to enable it.
Figure 1-2
  1. Type the Name and Phone Number of your contact in the appropriate fields. To add more than one number, tap the + icon next to the Phone Number field. Select Accepted commands that you want your Trusted contacts to use and then tap Save.
Figure 1-3
  1. You now have a Trusted contact and can manage their SMS commands. Tap the + icon to add a new Trusted contact.
Figure 1-4

Reset your user-defined password

If you forget your Security Password, you can use ESET HOME to reset a lost or forgotten PIN for ESET Mobile Security for Android

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