[KB6739] Use Agent Live Installer to deploy the ESET Management Agent (7.x)

Details

The ESET Management Agent facilitates communication between client computers and the other ESET Security Management Center (ESMC) components such as ESMC Server. ESET Management Agent must be installed on all client computers where other ESET Security Management Center components or ESET Endpoint products are installed.

Solution

"Failed to get installers" or "Failed to synchronize package repository"

If you receive a "Failed to get installers" or "Failed to synchronize package repository" error while performing the steps below, it is possible your third-party firewall is blocking certain communications based on the country of origin. If this is the case, we recommendallowing communications to and from Slovakiaon your third-party firewall.


Error 1603 when installing the ESET Management Agent

Occasionally during installation of the ESET Management Agent, the notification "Error code 1603- Installation ended prematurely" will be displayed. Use the following troubleshooting steps to resolve this error:

  • If you are running ESET Live Installer from a shared location, copy the live installer file to the local disk and attempt installation again.
  • When you run the Agent Live installer, right-click it and selectRun as Administratorfrom the context menu.
  • If the issue persists,collect and submit an ESET Sysinspector logto ESET Technical Support.

ESET Security Management Center (ESMC) 7 User Permissions

This article assumes that your ESMC user has the correct access rights and permissions to perform the tasks below.

If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):

View permissions needed for least privilege user access

A user must have the following permissions for their home group:

Functionality Read Use Write
Stored Installers

A user must have the following permissions for the group that contains the modified object:

Functionality Read Use Write
Certificates

A user must have the following permissions for each affected object:

Functionality Read Use Write
Groups & Computers
Once these permissions are in place, follow the steps below.

Video tutorial

Peer certificates and Certification Authority that are created during the installation are by default contained in the Static Group All.

  1. Open ESET Security Management Center Web Console(ESMC Web Console) in your web browser and log in.
  1. Click Quick links → Other Deployment Options.

Figure 1-1
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  1. Select Create Agent Live Installer. In theCreate Agent Live Installersection, you can selectCreate InstallerorSelect Existing.In this exampleCreate Installeroption is selected.

Figure 1-2

  1. Select Configuration and click Select under Parent group (optional) to selectthe group the computer will belong toafter the installation. Click OK .
  1. Click Finish.

Remote Clients

If you are creating a live installer to allow remote clients to check into a central ESMC Server, select Configuration. In theServer Hostname (Optional)field, type the public fully qualified domain name (FQDN) or public IP address for the ESMC Server and then click Finish.

Figure 1-3
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  1. Click Download under the installer file(s) you want to send to client computers . Make note of the .zip file's saved location.

Figure 1-4
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  1. Distribute the compressed Live Installer file(s) to your target client computers using email, a shared folder, or removable media (for example, a USB flash drive or CD).

    macOS users: continue withstep 3 in the following article to Deploy the ESET Mangement Agent to a macOS.

  2. On the client computer, extract the Live Installer file using a program like Winzip or 7Zip.

  3. Double-click the extracted batch file on your client workstation to install ESET Management Agent.

  4. If you are performing a new installation of ESMC, proceed to Step 5,deploy ESET endpoint products to your client computers.