Upgrade to Windows 10 with your ESET product installed

Issue

Solution

 Business usersClick here

To ensure a smooth upgrade to Windows 10:

We strongly recommend that you upgrade to the latest version of your ESET product before upgrading to Windows 10. Updating (or performing an uninstallation and clean installation) your ESET Windows home product before upgrading to Windows 10 will help to make sure it is compatible with Windows 10 as well as keep your ESET product settings and license information intact.To upgrade:

  1. Click here for instructions to check your product version.

Windows 10 May 2019 Update

The Windows 10 May 2019 update may affect the compatibility of your ESET product on Windows 10 operating systems.

  • Home users: If your ESET product is version 10.1, 11, 12, or 13 you do not need to make any changes. Visit our Knowledgebase article for more information about the update.
  • Business users: The ESET product versions listed here are all compatible with the update.

ESET Windows home product compatibility with Windows 10:

Product Compatible with Windows 10 Settings and license information retained
ESET NOD32 Antivirus / ESET Smart Security Premium / ESET Internet Secutity 11.x and later Yes, you can upgrade to Windows 10 now. See upgrade scenario 1 below. Yes
ESET NOD32 Antivirus / ESET Smart Security Premium / ESET Internet Secutity 10.x and later Yes, you can upgrade to Windows 10 now. See upgrade scenario 2 below. Yes
ESET NOD32 Antivirus / ESET Smart Security 9.x, 8.0.203 and later 8.x builds Yes, see upgrade scenario 2 below Yes
ESET Smart Security 10.x, 9.x, 8.0.203 and later 8.x builds Renew ESET Smart Security and switch to ESET Internet Security first Yes
ESET NOD32 Antivirus / ESET Smart Security (8.0.202 and below, 7.x and below) No, see upgrade scenario 3 below Not guaranteed

If you have already upgraded to Windows 10:

If you had an incompatible version of ESET installed, you may receive a notification from your ESET product to install the free update to the latest version.

Figure 1-1

Upgrade scenarios

  1. I have newer versions of ESET Windows home products (11.x and later)—what should I do? 

    You can upgrade to Windows 10 with your ESET product installed. All settings and license information will be kept.
     
  2. I have ESET NOD32 Antivirus / ESET Smart Security 8.0.203 or later but older than 11.x and want to upgrade to Windows 10—what should I do?

    We recommend that you upgrade to the latest version of your ESET product and ensure that you are using the latest detection engine updates before upgrading to Windows 10.

You will be prompted to upgrade to the latest version of your ESET product after you upgrade to Windows 10.

Click OK to be redirected to a web page where you can download the latest version of your ESET product. All settings and license information will automatically be transferred. If you experience issues during the upgrade process, contact ESET Technical Support.

  1. I have a product version that is not approved for upgrade to Windows 10. I still want to upgrade to Windows 10—what should I do?

    Uninstall your existing ESET product and install the latest version of your ESET product before upgrading to Windows 10.

Known Issues:


Windows 10 Education users:

Your previously installed version of ESET cannot be migrated to Windows 10 Education build. We recommend installing the latest version of ESET after upgrading to Windows 10 Education.

Additional resources