Total results found: 135 results

[KB3018] Virus signature database update failed: "Error creating temporary file name" (Windows XP)

Issue End of support for Windows 7 / XP / VistaThis content references an operating system (OS) that Microsoft no longer supports or will soon stop supporting. Although ESET is committed to providing support for our products on any system, we do not advocate using an OS that no longer receives security patches. For more information about the Microsoft policy and upgrading your OS, visit our Knowledgebase article. This issue applies to Windows XP users. For all other users, visit Troubles...

[KB2875] Error downloading file and cannot update virus signature database (5.x)

Solution Verify that your Internet connection is active by visiting ESET's home page. Clear the update cache: Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product? Press F5 to open the Advanced Setup window. Expand Update, click Update and then click Clear (see Figure 1-1). Verify that your username and password have been entered correctly and click OK. Figure 1-1 Click the image to view larger in new windo...

[KB3286] "Virus signature database update failed" in your ESET endpoint product (ESET Remote Administrator 5.x)

Issue Virus signature database update failed: "An error occurred while downloading update files" Solution Perform these steps on individual client workstations. ESET Remote Administrator End of support for version 5.2 and 5.3 of ESET Remote Administrator This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 is currently in Basic support status and expected to reach End of Life status in June 2020. ESET Remote Administrator version...

[KB3164] "Virus signature database update failed" error in ESET endpoint products when updating from a global server (ESET Remote Administrator 5.x)

Issue You receive the error message “Virus signature database update failed” Solution End of support for version 5.2 and 5.3 of ESET Remote Administrator This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 is currently in Basic support status and expected to reach End of Life status in June 2020. ESET Remote Administrator version 5.2 is currently in End of Life status and no longer available for download. To see the list of products a...

[CA6078] Virus signature database update problems - “Error downloading file from update server”

Summary ESET Customer Advisory 2016-0007 June 7, 2016 Severity: Medium In the past weeks, some ESET users could notice issues with virus signature database updates with the error message “Error downloading file from update server”. ESET identified the causes of these issues and prepared fixed module updates, while recommending an upgrade to fixed product versions. Customer Advisory Details Some users running ESET security products could notice issues with virus signature database u...

[NEWS6077] ESET Customer Advisory: Virus signature database update problems - “Error downloading file from update server”

News ESET Customer Advisory 2016-0007 June 7, 2016 Severity: Medium Summary In the past weeks, some ESET users could notice issues with virus signature database updates with the error message “Error downloading file from update server”. ESET identified the causes of these issues and prepared fixed module updates, while recommending an upgrade to fixed product versions. Details Some users running ESET security products could notice issues with virus signature database updates in the pa...

[KB2206] Virus signature database update failed in ESET Smart Security and ESET NOD32 Antivirus Business Edition

Issue Upgrade to version 5 This article applies to client workstations running ESET endpoint products version 4.x and earlier. To upgrade to version 5 of ESET endpoint products, see the following ESET Knowledgebase article: How do I manually upgrade my client workstation(s) to ESET endpoint products? (5.x) Solution Check the update status of your ESET product after each step by opening the main program window and clicking Update → Update virus signature da...

[KB3052] "Virus signature database update failed" message when updating from version 5.0 to 5.2 on Windows 2000 Professional and Windows NT 4.0 SP6

Issue After performing a PCU update to ESET Smart Security 5/ESET NOD32 Antivirus on Windows 2000 Professional or Windows NT 4.0 SP6 you are no longer able to download virus signature database updates. NOTE: Not sure whether you have performed a PCU update? See the following Knowledgebase article: What is the difference between a Virus signature database update and a Program Component Update (PCU)? Figure 1-1 After performing a PCU update to ESET Smart Securi...

[KB2692] How do I enter or change my username and password in ESET NOD32 Antivirus 4 for Linux Desktop?

Solution ESET NOD32 Antivirus 4 for Linux Desktop checks for new updates every hour and updates at least once a day with new virus definitions and program component upgrades (when available). The update will fail if your username or password is invalid or entered into the system incorrectly. If you are unable to download the latest Virus Signature Database updates, follow the step-by-step instructions below to verify that your username and password are entered into the system properly: ...

[KB2220] Error downloading the update file (ESET Remote Administrator 5.x)

Issue You are completing the Update Mirror Troubleshooting Checklist You receive the error message when attempting to update the virus signature database Virus signature database updates hang at 0% The "Update now" button is unresponsive Solution End of support for version 5.2 and 5.3 of ESET Remote Administrator This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 is currently in Basic support status and expected to reach En...

[KB3672] Check the Detection Engine version using ESET Remote Administrator (6.x)

Issue Verify that the latest detection engine and modules updates have been received by client workstations To see the current Version of the Detection engine, visit https://www.virusradar.com/en/update/info/. Check the version of the Detection engine that is installed on client computers Generate a report to view the Detection engine version that is installed on client computers View instructions for ESET home products End of support for version 6.4 and 6.5 of ESET Remote Admin...

[KB3546] ESET Mobile Security for Android displays "Please check your internet connectivity and try again"

Issue You receive a "no internet connection" error and cannot update detection modules Figure 1-1 Solution From the home screen of your Android device, tap Settings → Apps & Notifications → ESET Mobile Security. Figure 1-2 Tap Storage → Clear cache. Figure 1-3 Perform a manual update of the virus signature database to verify that the issue has been resolved.

[KB2134] Error downloading update file in ESET Smart Security Business Edition (4.x)

Issue You receive the message "error downloading update file" when attempting to update the virus signature database. Solution I. Clear the update cache Verify that your Internet connection is active by visiting The ESET home page. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product? Press F5 to open the Advanced Setup window. Deselect the check box next to Enable Self-defense. Your ESET product will notify you that a computer restart is require...

[KB3255] Enter my Username, Password, or License Key to activate ESET Cyber Security/ESET Cyber Security Pro

Issue "Product not activated" - Checking protection status colors (red/green) You receive the notification "Update information is not consistent" You receive the notification "Invalid username and password" Virus signature database updates fail Product activation fails Enter license key Details ESET Cyber Security and ESET Cyber Security Pro are updated at least once a day with new virus definitions and occasional program component upgrades. These updates will fail if your User...

[KB3509] How do I use ESET SysRescue Live to clean my computer?

Issue System requirements Microsoft Windows 10*, 8.1 , 8, 7, Vista, XP, 2000 Microsoft Windows Server 2000, 2003 (x86 and x64), 2008 (x86 and x64), 2008 R2, 2012, 2012 R2 Microsoft Small Business Server 2003, 2008, 2011 * ESET SysRescue has been tested with Windows 10 but is not officially supported. It should work in most cases, but you may experience some unreported issues with your system. Details ESET SysRescue Live is a free utility that you can use to restore your computer...