Total results found: 122 results
Solution Verify that your Internet connection is active by visiting ESET's home page. Clear the update cache: Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product? Press F5 to open the Advanced Setup window. Expand Update, click Update and then click Clear (see Figure 1-1). Verify that your username and password have been entered correctly and click OK. Figure 1-1 Click the image to view larger in new windo...
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products. Upgrade ESET business products. Virus signature database update failed: "An error occurred while downloading update files" Solution...
Issue You receive the error message “Virus signature database update failed” Solution End of support for version 5.2 and 5.3 of ESET Remote Administrator This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 is currently in Basic support status and expected to reach End of Life status in June 2020. ESET Remote Administrator version 5.2 is currently in End of Life status and no longer available for download. To see the list of produ...
Summary ESET Customer Advisory 2016-0007 June 7, 2016 Severity: Medium In the past weeks, some ESET users could notice issues with virus signature database updates with the error message “Error downloading file from update server”. ESET identified the causes of these issues and prepared fixed module updates, while recommending an upgrade to fixed product versions. Customer Advisory Details Some users running ESET security products could notice issues with virus signature database u...
News ESET Customer Advisory 2016-0007 June 7, 2016 Severity: Medium Summary In the past weeks, some ESET users could notice issues with virus signature database updates with the error message “Error downloading file from update server”. ESET identified the causes of these issues and prepared fixed module updates, while recommending an upgrade to fixed product versions. Details Some users running ESET security products could notice issues with virus signature database updates in the pa...
Issue Upgrade to version 5 This article applies to client workstations running ESET endpoint products version 4.x and earlier. To upgrade to version 5 of ESET endpoint products, see the following ESET Knowledgebase article: How do I manually upgrade my client workstation(s) to ESET endpoint products? (5.x) Solution Check the update status of your ESET product after each step by opening the main program window and clicking Update → Update virus signature da...
Issue After performing a PCU update to ESET Smart Security 5/ESET NOD32 Antivirus on Windows 2000 Professional or Windows NT 4.0 SP6 you are no longer able to download virus signature database updates. NOTE: Not sure whether you have performed a PCU update? See the following Knowledgebase article: What is the difference between a Virus signature database update and a Program Component Update (PCU)? Figure 1-1 After performing a PCU update to ESET Smart Securi...
Solution ESET NOD32 Antivirus 4 for Linux Desktop checks for new updates every hour and updates at least once a day with new virus definitions and program component upgrades (when available). The update will fail if your username or password is invalid or entered into the system incorrectly. If you are unable to download the latest Virus Signature Database updates, follow the step-by-step instructions below to verify that your username and password are entered into the system properly: ...
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products. Upgrade ESET business products. Verify that the latest detection engine and modules updates have been received by client workstations To s...
Issue You are completing the Update Mirror Troubleshooting Checklist You receive the error message when attempting to update the virus signature database Virus signature database updates hang at 0% The "Update now" button is unresponsive Solution End of support for version 5.2 and 5.3 of ESET Remote Administrator This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 is currently in Basic support status and expected to reach En...
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products. Upgrade ESET business products. You receive the message "error downloading update file" when attempting to update the virus signature databas...
Issue You receive a "no internet connection" error and cannot update detection modules Figure 1-1 Solution From the home screen of your Android device, tap Settings → Apps & Notifications → ESET Mobile Security. Figure 1-2 Tap Storage → Clear cache. Figure 1-3 Perform a manual update of the virus signature database to verify that the issue has been resolved.
Issue "Product not activated" - Checking protection status colors (red/green) You receive the notification "Update information is not consistent" You receive the notification "Invalid username and password" Virus signature database updates fail Product activation fails Enter license key Details ESET Cyber Security and ESET Cyber Security Pro are updated at least once a day with new virus definitions and occasional program component upgrades. These updates will fail if your User...
Issue Download and update product modules Verify that the latest product modules and Detection Engine have been received To see the current Version of the Detection engine, visit https://www.virusradar.com/en/update/info/. To check which version of a specific module is in place in your ESET product, see Access information about product modules in ESET Windows home products. Details By default, ESET products check every hour for new updates and are updated at least once a day with...
Issue You receive the message "General Compiler Error" after upgrading to a new version of ESET Smart Security or ESET NOD32 Antivirus This article applies to version 8.x Details The self-defense module from your previously installed version of ESET may be preventing updates Solution A new version has been releasedA new version of ESET Windows home products have been released. We highly recommend that you upgrade to the latest version.Remember: ESET Windows home products versi...