Technical Support — Contact Technical Support if you are unable to use any of the other options
Request Password Reset by Email
Tap Forgotten password? → Email → Request code.You will receive an email containing the unlock code to the email address associated with your ESET license purchase.
Enter the verification code on your locked device’s screen in the Verification Code field and enter a new security password in the New Password fields.
Tap Save to reset your password.
Send a reset password SMS from your Trusted Friend's device
Define your trusted friends
To reset a forgotten user-defined password, you must have at least one phone number on your Trusted friends list. We highly recommend that you add a Trusted friend immediately after installing ESET Mobile Security for Android. If you have not added a phone number to your Trusted friends list, you will be unable to reset your password using this option.
Type the email address and password associated with your my.eset.com account into the Email address and Password fields and click Sign in.
Click the gear icon for the device on which you want to change the security password, and select Change settings from the context menu.
In the Security password section, type your new security password in the Type new password and Confirm password fields and then click Set password.
If your device is not connected to the internet, use one of the forms below to request an unlock code
I purchased my ESET Mobile Security license from Google Play
Request an unlock code using your Google Account Email and Order number. The Google Play order receipt email you received from Google Play after your purchase of ESET Mobile Security contains your order number. (Click to view an image) You can also find the order number in yourGoogle walletunder Transactions.
Type your Google Account Email address (this must be the same email address used to purchase your ESET Mobile Security license) in the corresponding field below.
Find the Order number of your ESET Mobile Security purchase. This number can be foundor in the Google Play order receipt email you received after your purchase.
Copy and paste the Order Number in the corresponding field below.
Type the code displayed on your locked device’s screen in the Code field. If you do not see a code displayed on your device's screen, tap Unlock → Use password → Forgotten Password? → Customer Care.
From the lock screen, tap Unlock → Use password → Forgotten Password? →Email. Type the unlock code in the Verification Code field, type a new password in the New Password fields and tap Save. Take note of your new password. It will be effective immediately when you tap Save.
I purchased my ESET Mobile Security license from eset.com
Request an unlock code using your ESET-issued Username and Password. The license email you received after your purchase of ESET Mobile Security contains your username and password (Click to view an animation of this email).
Type your ESET-issued Username and Password in the corresponding fields below.
Type the code displayed on your locked device’s screen in the Code field. If you do not see a code displayed on your device's screen, tap Unlock→ Use password → Forgotten Password? → Customer Care.
Click Submit. An email with the unlock code will be sent to the email address associated with your ESET Mobile Security License Key. (This is the same email address your ESET-issued username and password were sent to.)