[KB3244] Manually uninstall ESET Cyber Security or ESET Cyber Security Pro

Issue

  • You receive the error message "Uninstallation completed with error" or "Uninstall Failed" when uninstalling ESET Cyber Security or ESET Cyber Security Pro
  • You receive the error message "Uninstall Failed" when upgrading from ESET Cybersecurity (4.x) to a later version of ESET Cyber Security or ESET Cyber Security Pro

Figure 1-1

Solution

Begin with part I

Only proceed to part II if your issue is not resolved.

I. ​Manually remove ESET Cyber Security or ESET Cyber Security Pro

VIDEO TUTORIAL

  1. Close any ESETwindows that are open, including the ESETCyber Security Setup window.
  2. Click the Apple iconSystem PreferencesUsers & Groups.

Figure 1-2

  1. Select the administrative user account. (If there is more than one administrative account, repeat the followingsteps for each one.) ClickLogin Items, select anESET product entry and then click the minus iconto delete it from the list. If there is no entry forESET,continue to step 4.

Figure 1-3

  1. Click Finder→ Applicationsand then double-clickUtilitiesActivity Monitor.

Figure 1-4
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  1. Select an entry forESET Cyber Security or ESET Cyber Security Pro, click Quit Process and then click Force Quit when prompted.

Repeat for each entry of ESET Cyber SecurityorESET Cyber Security Pro. If there is no entry forESET Cyber SecurityorESET Cyber Security Pro, continue to the next step.

Figure 1-5

  1. ClickFinder Applications. Right-click the entry forESETCyber SecurityorESET Cyber Security Pro,andclick Show Package Contents.

Figure 1-6

  1. Expand ContentsHelpersand then double-clickUninstaller.If the uninstaller ends in error or does not exist, drag the entry forESETCyber SecurityorESET Cyber Security Proto the Trash and enter your administrator password when prompted.If there is no entry forESET Cyber SecurityorESET Cyber Security Pro, continue to sectionII.

Figure 1-7

  1. Click Uninstall in the ESET Cyber Security Pro Setup window. Click Close in the Uninstallation completed successfully window.

Figure 1-8
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  1. Click FinderApplications and double-clickUtilitiesTerminal.

Figure 1-9
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  1. Type the following command in the Terminal window and press Enter.
sudo rm –Rf "/Library/Application Support/ESET"

Type yourpassword in the command lineand press Enter.

Enter your password carefully

The cursor in the command line and the password you are typing will not be visible. Be sure to type your password correctly and only one time before pressing the Enter key.

Type the following command in the Terminal window and press Enter.

rm –Rf ~/.esets

Figure 1-10

  1. Restart your computer. Your ESET product should be completely removed from your computer.

About upgrading

If you are upgrading from ESET Cybersecurity (4.x) to a later version of ESET Cyber Security or ESET Cyber Security Pro, follow the instructions inDownload, install and activate ESET Cyber Security or ESET Cyber Security Pro.


II. Uninstall using the ESET Cyber Security .dmg

  1. Insert the ESET Cyber Security CD into your computer and double-click the ESETicon on your Desktop. If you downloaded ESET from the internet, click the install package in your Downloads folder (or the default folder set by your browser).
    • If you do not have the retail disk or install package you can download the install package from the Home Downloads page.

Figure 2-1

  1. Double-click the Uninstall icon and follow the on-screen instructions to uninstall ESET Cyber Security.

If you receive "Identity of the installer cannot be confirmed"

If installation of ESET products is being blocked, hold CTRL + click (or right-click if you have a two-button mouse) the installer file, select Open from the context menu and then click Open when you are prompted by Apple gatekeeper. For more information about how to configure Apple gatekeeper, visit the Apple support article on this topic.

Figure 2-2

  1. Click Close to exit the uninstaller.
  2. Restart your computer.

About upgrading

If you are upgrading from ESET Cybersecurity (4.x) to a later version of ESET Cyber Security or ESET Cyber Security Pro, follow the instructions inDownload, install and activate ESET Cyber Security or ESET Cyber Security Pro.

If you are still unable to resolve your issue, please email ESET Technical Support.