[KB7806] Error 1603 during ESET Management Agent installation

Issue

Solution

Error 1603 is a Windows error that can be displayed for a number of reasons. In many cases, this issue can be resolved by restarting your computer. Continue reading for additional steps to resolve this error, depending on what is displayed.

Error 1603 during a local installation of the ESET Management Agent

  1. If you are running ESET Live Installer from a shared location, copy the live installer file to the local disk and attempt the installation again.

  2. When you run the ESET Management Agent Live installer, right-click it and select Run as Administrator from the context menu.


Error 1603 during a push (remote) installation of the ESET Management Agent

  1. Verify that you have completed each step in the Remote installation requirements and checklist for ESET PROTECT.

  2. Uninstall all other antivirus products before installing ESET and remove all files, folders and registry keys left by any previous antivirus products.

  3. Verify that the Base Filtering engine is present and running on your target client workstation(s) (Windows 7 only).

  4. Disable the Windows Firewall on the server and client workstation. After installation, you can re-enable the firewall. See the Microsoft Knowledgebase article for instructions to disable the Windows Firewall.

  5. Verify that the system drive on the target client workstation(s) has enough free disk space for the installation.

  6. Remotely deploy the ESET Management Agent.

  7. If after following the steps above you are unable to push install due to the same error code, create a preconfigured Agent Live Installer file and try to install it locally.


Error 1603 during a push (remote) uninstallation of the ESET Management Agent

Verify that you have included the necessary credentials with your push uninstallation package.


Error 1603 during ESET PROTECT Cloud Live Install or ESET PROTECT Live All-in-One Install

If the endpoint is a Windows 7 machine, verify the latest Windows updates are installed. 


Error 1603 in ESET Security Management Center

ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

Error 1603 when installing the ESET Management Agent

  1. If you are running ESET Live Installer from a shared location, copy the live installer file to the local disk and attempt installation again.

  2. When you run the ESET Management Agent Live installer, right-click it and select Run as Administrator from the context menu.

Error 1603 during a push (remote) installation

  1. Verify that you have completed each step in the Remote installation requirements and checklist for ESET Security Management Center (7.x).

  2. Uninstall all other antivirus products before installing ESET and remove all files, folders and registry keys left by any previous antivirus products. 

  3. Verify that the Base Filtering engine is present and running (Windows 7 and Vista only) on your target client workstations.

  4. Disable the Windows Firewall on the server and client workstation. After installation, you can re-enable the firewall. See the Microsoft Knowledge Base article for instructions to disable the Windows Firewall.

  5. Verify that the system drive on the target client workstations has enough free disk space for the installation.

  6. Remotely deploy ESET Management Agent.

  7. If after following the steps above you are unable to push install due to the same error code, create a preconfigured install file and try to install it locally.

Error 1603 during a push (remote) uninstallation

Verify that you have included the necessary credentials with your push uninstallation package.


Error 1603 in ESET Remote Administrator
ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

Error 1603 when installing the ERA Agent

  1. If you are running ESET Live Installer from a shared location, copy the live installer file to the local disk and attempt installation again.

  2. When you run the ERA Agent Live installer, right-click it and select Run as Administrator from the context menu.

Error 1603 during a push (remote) installation

  1. Verify that you have completed each step in the ESET Remote Administrator Push Installation Requirements and Checklist.
     
  2. Uninstall all other antivirus products before installing ESET and remove all files, folders and registry keys left by any previous antivirus products.

  3. Verify that the Base Filtering engine is present and running (Windows 7 and Vista only) on your target client workstations.
     
  4. Disable the Windows Firewall on the server and client workstation. After installation, you can re-enable the firewall. See the Microsoft Knowledge Base article for instructions to disable the Windows Firewall.
     
  5. Verify that the system drive on the target client workstations has enough free disk space for the installation.
     
  6. Download a new copy of your ESET product and create a new push install package.
     
  7. If after following the steps above you are unable to push install due to the same error code, create a preconfigured install file and try to install it locally.
     

Error 1603 during a push (remote) uninstallation

Verify that you have included the necessary credentials with your push uninstallation package.