[KB773] How do I find unprotected client workstations in ESET Remote Administrator? (5.x)

Issue

End of support for version 5.2 and 5.3 of ESET Remote Administrator

This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 reached End of Life status in June 2020 and it is no longer available for download.

To see the list of products and dates for ESET end-of-life, visit ESET End of Life policy (Business products)
See migration instructions for ESET Remote Administrator

Client workstations not appearing in the Remote Install tab of ESET Remote Administrator

Click a link below to jump to step-by-step instructions:

Find unprotected client workstations
Export a list of unprotected client workstations
Push an installation package out to unprotected workstations

Details

The Filter Options section provides administrators two additional filtering options in the ESET Remote Administrator Console (ERAC). By selecting the check box next to Show unregistered computers only (in version 4.x, Unregistered computers), administrators can view a list of workstations that are not listed in the current server database. To find unregistered clients in ERAC, follow these step-by-step instructions:

Printers and other peripheral devices

The Show unregistered computers only filter option uses Windows networking functionality to identify all devices on the same subnet and within the same IP range as the computer where ESET Remote Administrator Server (ERAS) is installed. If there are printers or other peripheral devices with an IP address on the network, they may appear on the list of unregistered computers.

Solution

Find unprotected client workstations:

Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.

Click the Remote Install tab and select the check box next to Show unregistered computers only.

Figure 1-1
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Select a search in the Search Tasks window and click Run. If you are not able to see client workstations after running the default search task, see our Knowledgebase article for instructions to create a new search task.

Figure 1-2
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The list of workstations (see Figure 1-1) will be updated to show client workstations that do not have an ESET endpoint product installed or have an ESET product installed but are not configured to report to the ESET Remote Administrator Server.

Export unprotected workstations:

Once you have identified the unprotected workstations on your network, you can copy a list of these workstations to the Windows clipboard.

Right-click in the Computers tab and selecting Select all from the context menu.
Click File → Export selected to copy the list to the Windows clipboard.

Figure 1-3
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Push install to unprotected workstations:

Select the workstations you'd like to push install to, right-click and select Windows push Installation or Linux/Mac Push Installation depending on the operating system of the client workstation(s) you are pushing out to.

Figure 1-4
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In the Push Installation window, enter the credentials for these workstations and select an installation package. For full, step-by-step instructions on how to push out installation packages to client workstations, refer to the following Knowledgebase article:
- How do I push install to client(s) using ESET Remote Administrator?

Last Updated: Mar 23, 2020