[KB7667] Install ESET Endpoint Security or ESET Endpoint Antivirus for macOS on a client workstation (6.10+)

Issue

  • Install ESET Endpoint Security or ESET Endpoint Antivirus for macOS on a client workstation (6.10 and later)

Solution

  1. Download and install your ESET business product for Mac
  2. Allow system extensions and add proxy configurations
  3. Allow access to user protected data
  4. Activate your ESET business product
Install ESET Endpoint Security or ESET Endpoint Antivirus for macOS 6.9 or earlier

To install ESET Endpoint Security or ESET Endpoint Antivirus for macOS 6.9 or earlier, see our ESET knowledgebase article.

 ESET Remote Administrator (ERA) users: Perform these steps in ERA

  Windows users: Click to view manual installation instructions


I. Download and install your ESET business product for Mac

Installation from the .pkg file

During installation and the first startup of your ESET products for macOS installed from the .pkg file, it is necessary to have internet access on your Mac to allow Apple to verify ESET kernel extensions notarization.

  1. Click the appropriate link below to download the ESET Endpoint Security or ESET Endpoint Antivirus installer file:

    ESET Endpoint Security for macOS    ESET Endpoint Antivirus for macOS

  2. The install package will appear in your Downloads folder or the default folder set by your browser. Double-click the installer file to open it.

  3. Double-click Install ESET Endpoint Security. When prompted, click Continue to launch the Installation Wizard.

    Figure 1-1
  4. When prompted, click Allow to authorize the installer to determine if the software can be installed and click OK to allow access to your Desktop folder.

    Figure 1-2
  5. Remove any existing security applications such as antivirus, antispyware, or firewall from your computer if you have not done so already. Click Continue if no other security applications are installed.

    Figure 1-3
  6. Review the system requirements and click Continue.

  7. Read the ESET Software License Agreement and click Continue Agree if you agree.

    Figure 1-4
  8. Select Typical installation mode (select Custom if you want to configure your own settings) and click Continue.

Compatibility issues

After clicking Continue, you might receive  the following message:

"This installer is intended for use with macOS versions: 10.12 - 11.0!"

After receiving the following message, click Continue to resume the installation. ESET Endpoint products for Mac are compatible with macOS Big Sur 11.0 and later. This issue is caused by the changed versioning of macOS versions.

Figure 1-5
  1. In the ESET LiveGrid window, select your preferred option and click Continue. If you decide later that you would like to change this setting, you will be able to do so using the LiveGrid setup.

    Figure 1-6
  2. In the Potentially Unwanted Applications window, select your preferred option (see What is a potentially unwanted application?) and click Continue. If you decide later that you would like to change this setting, you will be able to do so using Advanced setup.

    Figure 1-7
  3. Click Install. If you are prompted to type your macOS password, type it and click Install Software.

    Figure 1-8

II. Allow system extensions and add proxy configurations

  1. After the installation, you will receive System Extension Blocked system notification. You will need to allow system extensions for your ESET product to work.

  2. After allowing system extensions, you need to allow your ESET product to add proxy configurations for Web access protection to work. Click Allow. This option is required by Apple to increase your protection.

    Figure 2-1


III. Allow access to user protected data

After allowing system extensions, you will receive Your computer is not protected notification from your ESET product. You need to allow your ESET product access to user protected data in order to receive full protection.

  1. Click Open System Preferences.

Figure 3-1

  1. Click the lock icon to make changes.

Figure 3-2

  1. Use your Touch ID or click Use Password... and type in your User Name and Password, then click Unlock.

Figure 3-3

 

  1. Select your ESET application.

Figure 3-4

  1. Your computer will display a notification. Click Later. Do not restart your computer in this step.

Figure 3-5

  1. Select ESET Real-time File System Protection.

Figure 3-6

ESET Real-time File System Protection not present

If this option is not present in the table, you need to first allow system extensions for your ESET product.
Allow system extensions for your ESET product.

  1. Click Start Again or restart your computer.

Figure 3-7


IV. Activate your ESET business product

  1. You will be informed about unsupported functionality. Some functionalities in ESET products for macOS 11 Big Sur will be added in future versions. Click Close to continue. For more information visit our macOS Big Sur compatibility article.

Figure 4-1
  1. To activate the ESET product, enter your ESET license key and click Activate or choose another activation option.
Figure 4-2
  1. Click Close to finish the installation.
Figure 4-3
System Extension Blocked

After the installation of your ESET product on your Mac, you will receive a System Extension Blocked and Your computer is not protected notification on your Mac.