[KB7464] I did not receive email about registration or change of an ESET online service

Issue

• You do not receive an email after you reset your ESET Business Account or ESET MSP Administrator account password or activated two-factor authentication or activated a related service
• You changed your email address registered with ESET Business Account or ESET MSP Administrator but did not receive the confirmation email
• You submitted some license-related requests to your ESET MSP Administrator account or added a license to your ESET Business Account account but did not receive a confirmation/authentication email
• You deleted your ESET Business Account or ESET MSP Administrator instance but did not receive the confirmation email

Solution

If you do not receive an email from ESET within 20 minutes after you carried out one of the above-mentioned actions, see below for suggested steps to take:

• Check your spam and other secondary inbox folders. Mark noreply@eba.eset.com and noreply@eset.com as a safe address in your email client (or server). MSP customers can also mark noreply@ema.eset.com as a safe address in your email client (or server). 

• Whitelist the IP address of our mail server: 50.31.61.240.

• Gmail users: Look in the Promotions folder.

  To display the Promotions folder:

  1. Open your web browser and log into your Gmail account.

  2. Click the plus (+) icon to the right of your tabs.

  3. Select the check box next to Promotions and click Save.

If you still do not receive either message, your email address may have been mistyped during the registration/update process. In this case, complete a technical support request.