Issue
- Users within the ESET Endpoint Encryption (EEE) Server may be displayed with one of the following icons.
Solution
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User has no license |
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This is the default state for a user record in the EEE Server. This is just a placeholder record. The user has no license to use, is not activated on any workstation, and cannot be managed by the Server. You must generate an activation code for this user, which the user should then use to activate the client. Once activated, both the user and the workstation may be managed by the EEE Server. |
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User is not active on any workstations |
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This user has a license to use the EEE client, and they may have access to workstations protected by Full Disk Encryption. However currently they have not been activated on any workstation and as a result they are unable to use any granular encryption features, they will be unable to access any files protected by EEE, and you are unable to control their policies via the EEE Server. |
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User is active |
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This user has a license and has activated at least one installation of the EEE client. In addition, the policies and encryption keys the user currently has match what the EEE Server displays. This user is 'activated and up to date', this is the recommended state for your users. |
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User has additional keys |
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This user has a license and has activated at least one installation of the EEE client. This state is analogous to the green User is active state, with the exception that this user has encryption keys assigned to them directly. This means they may have encryption keys assigned in addition to encryption keys inherited from their parent team. In turn, this can mean that this user has additional keys to other users within the same team. |
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User requires Key-File update |
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This user has a license and is activated on at least one workstation with EEE client. However, the polices on the EEE Server, or the encryption keys allocated to the user, are different than those currently on the users workstations. As a result, this user requires a Key-File posted to each of their activated workstations to reconcile the policies and encryption keys with the EEE Server. |
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User has update pending |
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An update has been posted to this user, but the update has not yet been applied. This might be an update to reconcile policies, or it could be some other command to perform a function. The user must log on to the targeted workstation and either manually sync the client or wait for the background timer to process the command. You can check the Updates panel to see what the update is, and to which workstation it has been targeted. |
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User has been orphaned from the directory server |
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This user was previously linked to an Active Directory account, but that account no longer exists. However, because the user was licensed, they are not removed from the EEE Server automatically. If you no longer wish to retain the user's licence, then you may delete the user from the EEE Server which will return their license to the originating license pool. However, if you wish to retain the license, you can convert the user to an 'activated and up to date' user by unlinking them from the Active Directory. |
