[KB7362] ESET Endpoint and Server Security products version 6.0 - 6.4 report malfunction after ESMC upgrade

Issue

ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated.

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

Update your unsupported products using ESMC 7.1

After the upgrade to the ESET Security Management Center (ESMC) 7.1, machines with unsupported ESET security products report Malfunction.

Error message in endpoint — *Unsupported product reporting **Malfunction** status*

Details

Click to expand

The security product itself works correctly, but the ESET Management Agent 7.1 can not manage it.

See the list of supported ESET products for ESMC 7.1.

Product working correctly — *Unsupported ESET Endpoint 6.3 working correctly while reported as not running.*

Solution

You need to update your unsupported products to the supported version.

Log in to ESMC Web Console.
Navigate to Dashboard > Product version status graph. Click the red section of the graph (representing the outdated security products) for either Endpoint or Server and select Update installed ESET products.

Figure 1-1
Select the products you want to upgrade by selecting the check box on the left. You can review the list of target workstations by clicking on (click to see list). Click OK to confirm the selection.

Figure 1-2
On the next pop-up window, check the check box next to Automatic reboot when needed if you want to allow the workstations to be rebooted during the upgrade if the upgrade process requires it. Click Update to confirm the selection.

Figure 1-3
The Software Install Client task will be created for each selected product. You can watch the task progress in the Tasks menu. After the progress bar turns green, the task was executed successfully.

Figure 1-4