[KB7326] Manage ESET Windows Server Security products with ESET Security Management Center 7.x

Issue

ESET business product in Limited Support status

This content applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

Migrate to ESET Security Management Center 7.x (ESMC)
Troubleshooting

ESET Security Management Center (ESMC) 7.x cannot manage ESET Server Security version 6.4 and earlier

If you are going to migrate your existing ESET Remote Administrator 6.x to the latest version of ESET Security Management Center 7.x, and are still using ESET Server Security products (version 6.4 or earlier) that are in End of Life status, make sure to follow one of the migration scenarios below. Otherwise, you will not be able to remotely manage your older ESET Server Security products.

Solution

To avoid interruption in remote management, we highly recommend that you upgrade to the latest version of ESET Server Security products before migrating your ESET Remote Administrator to ESET Security Management Center (ESMC).

Upgrade benefits

When running the latest version of ESET Server Security products you can benefit from many new features:

Migrate to ESET Security Management Center 7.x

Verify your system meets all installation requirements (in this example ESET File Security for Microsoft Windows Server)

Upgrade to the latest version of ESET File Security for Microsoft Windows Server. Do this for every single tagrget server that is running ESET Server Security product.

Once you completed the upgrade, ensure your ESET Server Security product is updated with the most current modules

Proceed with the actual migration to ESET Security Management Center 7.x

System requirements not met?

If your system that runs ESET Server Security product does not meet system requirements for uprade to version 7.x, we recommend you not to migrate and keep using ESET Remote Administrator version 6.x.

Troubleshooting

Although we do not recommend it, there is a workaround that would enable you to use old ESET Server Security products that are in Basic Support (version 6.4 or earlier) in conjunction with the latest ESET Security Management Center 7.x.

While you are performing manual migration to ESET Security Management Center 7.x, be extremely careful not to upgrade the existing ERA Agent (6.x) on the server that runs old ESET Server Security product (version 6.4 or earlier). If the ERA Agent (6.x) gets upgraded to a newer version, even if accidentally, remote management with that particular server will no longer be possible. This concerns only machines with old ESET Server Security products. You can use newer ESMC Agent (7.x) on the rest of computers.

Last Updated: Dec 15, 2021