[KB7273] Enable firewall advanced logging in ESET endpoint Products (6.x)

Issue

  • Create a log of all connections blocked by the ESET firewall
  • Enable advanced logging of the firewall

Solution

ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

 ESET Remote Administator (ERA) users: Perform these steps in ERA

Activate logging of blocked connections in ESET Endpoint Security

  1. Open the main program window of your Windows ESET product.

  2. Press the F5 key to access Advanced setup.
     
  3. Click Tools → Diagnostics.
     
  4. Click the slider bar next to Enable Firewall advanced logging and click OK.

Figure 1-1

  1. With logging enabled, repeat the action that is blocked by the firewall and then continue to Part II.

II. Download and run the ESET Log Collector tool

The ESET Log Collector will create the firewall log along with other logs to help ESET technical support resolve your issue quickly.

  1. Download and run the ESET Log Collector tool.
     
  2. Include the log file that the tool produces in your email response to ESET technical support. If you have not already opened a case with ESET technical support, complete a technical support request and submit the file you just saved to ESET technical support for analysis.
     
  3. To stop recording logs of all blocked connections, repeat the steps in the Activate logging of the firewall section and click the slider bar next to Enable firewall advanced logging to disable it as shown in step 4. Click Finish
Disable advanced logging when you have finished collecting logs

Make sure you disable advanced logging after you collect the logs you need. It will generate a large log file if you forget to disable it.