[KB7272] Enable Network protection advanced logging in ESET endpoint products and collect logs to help ESET technical support (7.3 – 9.x)

Issue

  • Create a log of all connections blocked by the ESET firewall in ESET Endpoint Security
  • Create a log of all connections blocked by the Network protection in ESET Endpoint Security or ESET Endpoint Antivirus

Solution

ESET PROTECT users: Perform these steps in ESET PROTECT

I. Enable Network protection advanced logging

  1. Open the main program window of your Windows ESET product.

  2. Press the F5 key to open Advanced Setup.

  3. Click Tools Diagnostics, expand Advanced Logging, click the slider bar next to Enable Network Protection advanced logging and click OK.

Figure 1-1
  1. With logging enabled, repeat the action that is blocked by the firewall.
  1. To stop recording logs of all blocked connections, repeat the steps in the Activate logging of the firewall section and click the slider bar next to Enable Network protection advanced logging to disable it as shown in step 3. Click Finish.

II. Download and run the ESET Log Collector tool

The ESET Log Collector will create the firewall log along with other logs to help ESET technical support resolve your issue quickly.

  1. Download and run the ESET Log Collector tool.

  2. Include the log file that the tool produces in your email response to ESET technical support. If you have not already opened a case with ESET technical support, complete a technical support request and submit the file you just saved to ESET technical support for analysis.
Disable advanced logging when you have finished collecting logs

Make sure you disable advanced logging after you collect the logs you need. It will generate a large log file if you forget to disable it.