Issue

Solution

What's new in ESET PROTECT Cloud

Release Notes

ESET PROTECT Cloud (formerly ESET Cloud Administrator) is a cloud-based management console (offered as a service) that enables centralized management of select ESET products. ESET PROTECT Cloud enables you to manage your company’s network security without the need to buy, install or maintain additional hardware. 

Using the ESET PROTECT Cloud Web Console, you can deploy ESET products, manage tasks, enforce security policies, monitor system status, report on security incidents, and quickly respond to problems or threats on remote computers.

Below are some of the important new features in the currently released version 3.0 of ESET PROTECT Cloud:

• Automatic Product Updates—You can enable automatic updates of your ESET Endpoint products via ESET PROTECT Cloud Web Console to make maintenance of your endpoint devices even simpler. (Requires ESET Endpoint products version 9.0 and later.)
• Try and Buy for ESET products—We added a Try and Buy feature where you can easily receive and deploy a trial license for ESET Dynamic Threat and Defence (EDTD) and experience the added layer of protection. If you later decide for EDTD you can buy this product from ESET PROTECT Cloud Web Console.
• Brute Force Attack protection—Added a new layer of security with Brute Force Attack protection. (Requires ESET Endpoint products 9.0.)
• Web control for Android devices—You can now apply Web Control rules for Android devices protected with ESET Endpoint Security for Android.

For the full list of added, improved and fixed features see the Changelog.

Supported ESET products for ESET PROTECT Cloud

ESET PROTECT Cloud is able to deploy, activate, and manage the following ESET products using a License Key:

For the most up-to-date list of supported products, see the Online Help topic Supported Web browsers and ESET security products.

Frequently Asked Questions

Below is a list of Frequently Asked Questions about ESET PROTECT Cloud:

1. How to upgrade ESET PROTECT Cloud components to the latest version?
   See the Online Help topic Upgrade Agent.
   
   
2. Can I deploy Live Installer (ESET products) remotely?
   The ESET Remote Deployment Tool enables you to execute a Live Installer created by ESET PROTECT Cloud to deploy the ESET Management Agent and ESET Security Product remotely. See Remote deployment for more information.

What are the Known Issues in ESET PROTECT Cloud

Click here to view known Issues in the current version of ESET PROTECT Cloud

Available support resources 

• ESET PROTECT Cloud Online Help contains comprehensive reference information for system settings, configurations, installation scenarios, and more.

  • Troubleshooting and problems with the ESET PROTECT Cloud Web Console
  • Live Installer deployment methods
  • Upgrade ESET Management Agent on managed computers to the latest version

Changelog

• ADDED: Support for Automatic Product Updates (available from Windows Endpoint version 9.0)
• ADDED: Management for brute-force attack protection (available from Windows Endpoint version 9.0)
• ADDED: Easy trial, deploy and purchase of ESET Dynamic Threat Defense (EDTD)
• ADDED: Web control for Android devices
• ADDED: System updates management for Android
• ADDED: New column Logged users in Computers table
• ADDED: Windows OS build number is reported as a separate symbol (for example, in a Dynamic group)
• ADDED: List of submitted files (EDTD) in Computer details, Detection and Quarantine section
• ADDED: New product categories in Product version status section on Status Overview
• ADDED: Full path to a computer in received notifications
• ADDED: Disable the triggering of notifications for muted computers
• ADDED: Manage session protection (for example, disable blocking requests from different IP addresses)
• CHANGED: Reducing and re-organizing columns in the Computers section
• IMPROVED: ESET Dynamic Threat Defense perception (added information of what was originally detected by EDTD)
• IMPROVED: Operating system update - allowing the user to postpone the required reboot
• IMPROVED: Operating system update task accessible not only from context menu over a group but also over a single device
• IMPROVED: Visually distinguish locked policies in policies and computer details screens (padlock icon)
• IMPROVED: When users create new permission sets, some checkboxes may be unavailable (users cannot enable a higher permission set than the user has)
• IMPROVED: Automatic selection of newly created permission set when creating a new user
• IMPROVED: Basic support of installer file caching in script-based Agent Live Installers
• IMPROVED: Date and Time displayed in format according to language
• IMPROVED: Faster displaying of the planned flag on client tasks also after assigning to the significant amount of targets
• IMPROVED: The enrollment link is visible below the QR code, and the user can copy it in the enrollment wizard
• IMPROVED: New version of LogCollector in Management Agent
• FIXED: Idle session timeout was not matching settings in ESET Business Account
• FIXED: Triggers - infinite loading in some cases when the user changes trigger type
• FIXED: Unwanted machines moved during computers import
• FIXED: Missing notification about scheduled restart (macOS - osascript)
• FIXED: License is randomly changed when the software install task is edited
• FIXED: Notifications - Message preview is not displaying properly
• FIXED: macOS Big Sur-specific protections statuses are missing in dynamic groups and report templates
• FIXED: Users without access to an EDTD license cannot see the data on the EDTD Dashboard
• FIXED: Multiple sorting does not sort correctly
• FIXED: Performance issue when deleting a large number of exclusions
• FIXED: EDTD Deployment on Dynamic Group ends with error
• FIXED: Various other bug fixes, security and performance improvements