[KB6809] Export SysInspector log files from client computers in ESET Security Management Center (7.x)

Issue

ESET business product in Limited Support status

This content applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

Solution

  1. Open ESET Security Management Center Web Console (ESMC Web Console) in your web browser and log in.

  2. Click Client TasksESET Security Product → SysInspector Log Request and then click New.

Figure 1-1
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  1. Type a name for your new task in the Name field.

Figure 1-2
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  1. Click the Settings section to configure settings for the task. Please note that you will add Targets after the task is created.
     
  2. Click Finish when you are finished making changes to your task.
     
  3. Click Create Trigger when you are asked whether you want to add a trigger for the client task. Click for instructions to Create a Trigger and add Target computers or groups to execute a Client Task.

Figure 1-3
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  1. Click Finish and your new task will be displayed in the Client Tasks window. To check the status of the task, click it and select Show Details.

Figure 1-4
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  1. Click the Executions tab. The Last Status column displays information about the completion of your task.

Figure 1-5
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View ESET SysInspector logs in ESMC Web Console

In ESET Security Management Center, you can view SysInspector logs you created in steps 1 – 8 from the previous section. To view the ESET SysInspector logs, follow the instructions below:

  1. Click the Execution Details tab.
     
  2. Click the SysInspector client task you created and then click Open SysInspector Log Viewer (you can also download the SysInspector log file from the same context menu or use the alternative download method below).

Figure 2-1
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View SysInspector log files in Dashboard (alternative viewing method)

  1. Click Dashboard, click Add Dashboard, type in a name for the new dashboard and then click Add Dashboard.

Figure 3-1
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  1. Click one of the tiles and a pop-up screen will display available report templates.
     
  2. Expand Automation, click SysInspector snapshots history in last 30 days and then click OK.

Figure 3-2
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  1. The report will be displayed. Click the task name and select Open SysInspector Log Viewer.