[KB6675] Emails have empty bodies or empty attachments after installing ESET Endpoint Security / ESET Endpoint Antivirus (6.x)

Issue

  • ESET endpoint products cause your email client to remove the body of an email or remove content from attachments in an email

Solution

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  1. Press the F5 key to access Advanced setup. Click Web and email → Email Client protection, expand Email clients and under Email to Scan, click the slider bar next to Sent mail to disable it.

Figure 1-1

  1. In ESET Endpoint Security only: Click Web and email → Email Client protection and expand Antispam address books. Under Add to User's Whitelist Automatically, click the slider bar next to Add recipient addresses from outgoing messages to disable it.

Figure 1-2