[KB6649] Enable pre-release updates in ESET endpoint products


  • ESET Technical Support has advised you to enable pre-release updates to resolve an issue with your product
  • Switch back to a regular update


Pre-release updates are updates that have been thoroughly tested and will be released soon. Enabling pre-release updates gives access to the most recent detection methods and fixes; however, pre-release updates might not be stable enough at all times, so you should always revert to using normal updates once an issue is resolved.



End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. ClickAdminPolicies.

  3. Select the policy for clients you want to enable pre-release updates on, clickthe arrow next to Policies and selectEdit.

Figure 1-1
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  1. ClickUpdate, expandProfilesBasicand selectPre-release updatefrom the Update type drop-down menu.

  2. ClickFinish. Policy changes will be applied to clients the next time that they check in to ESET Remote Administrator Server.

Figure 1-2
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Enable Pre-release Updates on an Individual Client Workstation

  1. Open the main program window of your Windows ESET product.

  2. PressF5to open Advanced setup.

  3. ClickUpdate,expandProfilesBasic and selectPre-release updatefrom the Update typedrop-down menu.

  4. ClickOKto save your changes.

Figure 2-1