[KB6588] Enable SMS text commands in ESET Mobile Security for Android

Issue

Restore SMS and call features

You can restore removed features by downloading and installing the ESET SMS Tool application.

For detailed instructions, visit our documentation or Knowledgebase article.

Details

Enable SMS text commands to use the remote password reset, siren, device wipe, lock and find GPS features. A password is required to send the remote SMS text commands to your device. We recommend that you create a new password to use for sending remote SMS text commands.

Solution

Getting started with ESET Mobile Security: Step 4 of 6

← Add Trusted Contacts | Anti-Phishing →

ESET Mobile Security for Android 5.3 users
Call and SMS services removal

On January 9 2019, Google Play implemented restrictions for the use of the SMS and Call permissions necessary for the core functionality of the SMS and Call filter features in ESET Mobile Security. Due to these permissions restrictions, the following features are no longer available in the Google Play version of ESET Mobile Security:

    • Call Filter (this has been restored in EMS 5.3)

    • SMS Text commands - Anti-Theft feature

    • Trusted friends - Anti-Theft feature (this has been renamed to Trusted contacts in EMS 5.3)

The steps below are for the APK version of ESET Mobile Security and ESET Mobile Security Google Play with the SMS tool installed.

  1. Open ESET Mobile Security for Android.

  2. Tap Anti-Theft.
    Figure 1-1
  3. Tap Manage trusted contacts.
Manage trusted contacts is unavailable

If are not able to tap Manage trusted contacts, you have not added a Trusted contact. Add a Trusted contact to enable SMS commands.

Figure 1-2
  1. Tap the Trusted Contact you want to enable SMS commands for.
Figure 1-3
  1. In the Accepted commands section, tap the check boxes to enable or disable your preferred SMS text commands. When you are done, tap Save.
Figure 1-4
  1. Tap Send to send your Trusted contact an SMS with instructions on how to use the commands. Otherwise, tap Don't Send.
Figure 1-5
  1. Your Trusted contact can now use the SMS commands you specified in step 4.

ESET Mobile Security for Android 5.2 and earlier users
Call and SMS services removal

On January 9 2019, Google Play implemented restrictions for the use of the SMS and Call permissions necessary for the core functionality of the SMS and Call filter features in ESET Mobile Security. Due to these permissions restrictions, the following features are no longer available in the Google Play version of ESET Mobile Security:

    • Call Filter

    • SMS Text commands - Anti-Theft feature

    • Trusted friends - Anti-Theft feature

These features are available in the APK version of ESET Mobile Security and ESET Mobile Security Google Play with the SMS tool installed.

Device must have SIM card

If your device does not have a SIM card, SIM Guard menu will not be available and you will not be able to add a Trusted friend. The SMS text commands feature is not available on CDMA, WCDMA and WiFi-only devices.

This article is for ESET Mobile Security for Android installed from the APK file only.

  1. Open ESET Mobile Security for Android.
  1. Tap Anti-Theft → SMS text commands.
Figure 2-1
  1. Type your security password for ESET Mobile Security and tap Enter or use your device's touchpad sensor if you have saved your fingerprint.
Figure 2-2
  1. Next to SMS text commands, tap the slider bar.
Figure 2-3
  1. Tap Continue to permit ESET Mobile Security to have read access.
Figure 2-4
  1. A password is required to send SMS text commands from your trusted friend's device. Create this password in the step below. Tap Next
Figure 2-5
  1. Type the password that will be used to send remote text commands to your device in both Password fields and tap Save.
Figure 2-6
  1. Tap Finish.
Figure 2-7

SMS Remote Text Commands

You can use a trusted contact's device to send the following text commands to your device. You can only use this feature if you have already added a trusted contact to your device. You will not be able to send these commands from a device unless it belongs to a contact listed as a trusted contact in ESET Mobile Security for Android.

Reset a lost or forgotten password

To reset your ESET Mobile Security password, send an SMS to your device from your trusted contact's device, in the following format:

eset remote reset

Your device will prompt you to enter a new password. This SMS command is not available in EMS 5.3.

Remote siren feature

To trigger the siren on your device, send an SMS to your device from your trusted contact's device in the following format:

eset siren password

Replace password with the password that you created during SMS text commands setup. 

Remote Wipe feature
Remote Wipe deletion:

The ESET Remote Wipe feature will delete all contacts, messages, emails, installed applications, app cache, your Google account and the contents of your SD card from your device. Remote wipe is only intended for use in situations where your phone has been lost or stolen.

To trigger the Remote Wipe feature, send an SMS to your device from your trusted contact's device in the following format:

eset wipe password

Replace password with the password that you created during SMS text commands setup.

Remote Lock feature

Lock your device remotely. Your ESET Mobile Security password is required to unlock the device again. To trigger the remote lock feature, send an SMS to your device from your trusted contact's device in the following format:

eset lock password

Replace password  with the password that you created during SMS text commands setup. 

Remote Find GPS feature

You will receive an SMS with GPS coordinates and a link to Google Maps showing the exact location of your device. In order to receive the GPS coordinates, the GPS module on your phone has to be activated in advance. To trigger the remote find GPS feature, send an SMS to your device from your trusted contact's device in the following format:

eset find password

Replace password with the password that you created during SMS text commands setup.