[KB6512] ESET products version 6.9 system extension blocked in macOS 10.13 – 10.15

Issue

A program tried to load new system extensions signed by "ESET, spol. s.r.o.", which will be incompatible with a future version of macOS. If you want to enable these extensions, open Security & Privacy System Preferences.

Multiple notifications

Occasionally, macOS will display multiple System Extension Blocked notification windows. In these cases, System extensions need to be allowed when only one System Extension Blocked notification was displayed.

Details

Click to expand

In macOS 11 (Big Sur), kernel extensions will no longer be supported in their current form.
In ESET we are working on a solution that will be available before the release of macOS 11.

Currently, follow the Solution section below to allow the kernel extension.

macOS High Sierra (10.13) and later contains a security feature that requires user approval before loading new third-party kernel extensions.

  • If you have installed the ESET product before upgrading your macOS to version 10.13, the kernel extensions are allowed automatically, and there is no action needed from the user.
  • When installing the ESET product on 10.13 or later, you need to allow the ESET kernel extensions manually. Physical access to the client machine is required—when accessing remotely, the Allow button is disabled.

See the Apple documentation on SIP. 

Solution

ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

Remotely approve the kernel extension

To approve the kernel extension loading remotely, we recommend that you follow Apple's support guideline or Apple's documentation.

If you receive "System Extension Blocked"

  1. Click OK.
Figure 1-1

  1. Click the System Preferences icon in the Dock .

  2. Click Security & Privacy.

Figure 1-2
  1. Click the lock icon at the bottom left side of the window to allow changes.
Figure 1-3
  1. Click Allow next to System software from developer "ESET, spol. s.r.o." was blocked from loading.
    Allow button is disabled

    In some cases, the Allow button might be disabled. Possible reasons for this include:

    • Physical access to the computer is required to allow the kernel extensions. The Allow button will be disabled if you are remotely accessing the computer.
    • The remote connection is open or was recently open on your computer. We recommend that you restart your computer to restore access to the Allow button.
    • You are using a third-party application to emulate a mouse or trackpad (such as MagicPrefs, Synergy, BetterTouchTool... ). You need to close or uninstall this application to restore access to the Allow button.

Figure 1-4
  1. Restart your computer.

If you receive "Your computer is not protected"

  1. Click Open System Preferences.
Figure 2-1

  1. Click Security & Privacy.

Figure 2-2

  1. Click the lock icon at the bottom left side of the window to allow changes.

Figure 2-3
  1. Click Allow next to System software from developer "ESET, spol. s.r.o." was blocked from loading.
    Allow button disabled

    Physical access to the computer is required to allow the kernel extensions. The Allow button will be disabled if you are remotely accessing the computer.

Figure 2-4
  1. Click Restart.
Figure 2-5
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Last Updated: Jun 15, 2022

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