[KB6454] Component Upgrade to ERA 6.5 runs slowly

Issue

You have started the Component Upgrade task to upgrade ESET Remote Administrator (ERA) and now you cannot log into ERA Web Console.

Solution

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in End of Life status and no longer available for download.

The MDM functionality in ESET Remote Administrator version 6 is currently in End of Life status and no longer available for download

Do not restart the ERA Server or the ERA service while the database is upgrading. Once the task has completed, you will be able to log in to your ERA Web Console as you normally do.
 
If you cannot log into ERA Web Console, the task has not finished running. Do not attempt to restart ERA Server or the ERA service until you are able to log in to ERA Web Console.
 
The time it takes to upgrade will vary depending on your database size and the system configuration. It can take some time to complete. See this Knowledgebase article for more information about Upgrading to the latest version of ESET Remote Administrator 6.x.