[KB6172] Change package size limitation in ERA (5.x)

Issue

End of support for version 5.2 and 5.3 of ESET Remote Administrator

This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 is currently in Basic support status and expected to reach End of Life status in June 2020.

ESET Remote Administrator version 5.2 is currently in End of Life status and no longer available for download.

  • Received Error 80007, 0 "package size too large"

  • Change the limit for package size allowed on ESET Remote Administrator Server (ERA Server)

Solution

  1. Open the ESET Remote Administrator Console (ERAC) by clicking StartAll ProgramsESETESET Remote Administrator ConsoleESET Remote Administrator Console.
     
  2. Click ToolsServer Options.

Figure 1-1
Click the image to view larger in new window

  1. Click the Advanced tab → Edit Advanced Settings.

Figure 1-2

  1. Expand Remote Administrator  ERA Server → Settings → Remote Install and then click Maximum size of install packages.

    Figure 1-3

  2. Type 200 in the Value field to change the package size limitation. Click Console → Yes when prompted to save changes.

Figure 1-4

  1.  Click OK to exit the Server Options window.

Upgrade your ESET Remote Administrator

This issue can be resolved also by upgrading to the latest version of ERA.

Certain older versions of ERA 5.x has upper limit for the Maximum size of the install packages, this can be solved:

  • by upgrading of ERA to the latest version (recommended)
     
  • if upgrade is not possible, the maximum size can be manually adjusted by editting configuration file (only for advanced users):

    c:\ProgramData\ESET\ESET Remote Administrator\Server\configuration\era.xml

    find the string: <NODE NAME="ri_maxsize_of_package" VALUE="64" TYPE="DWORD" /> where you have to change the VALUE to hexadecimal expression of your desired value, for example C8 (hexadecimal) stands for 200 (decimal).