[KB6169] Delete non-connecting computers from ESET Remote Administrator Console (6.x)

Issue

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • Delete non-connecting computers from ESET Remote Administrator (ERA) if uninstall task fails

Details

The "Delete not connecting computers" task lets you remove computers according to specified criteria. If the ERA Agent on a client computer has not connected for a number of days, it can be removed from ERA Web Console.

Solution

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin Server Tasks Delete Not Connecting Computers.
     
  3. Click New.

Figure 1-1
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  1. Type a name and optional description for the task. Select the check box next to run task immediately after finish if you want the task to run immediately.

Figure 1-2
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  1. Expand the Settings section and click Select. Select the group that contains the non-connecting computers that will be deleted and click OK.

Figure 1-3
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  1. Type a time interval in the Number of days the computer has not been connected field.
     
  2. Verify that the check box next to Deactivate license is selected and deselect the check box next to Remove unmanaged computers unless you want them removed also. Unmanaged computers usually appear in the Lost & Found group.
     
  3. Click Finish to run the task. The task will remove the non-connecting computers and deactivate any licenses attached to those computers.

Figure 1-4
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