[KB5900] ESET Remote Administrator VM for Microsoft Azure—FAQ


ESET Remote Administrator (ERA) is available for users who do not want to buy a new Windows Server license and prefer to run ERA in a Windows virtualized environment. This Azure cloud-based solution offers the same remote management capabilities for ESET users as running ERA on a local server.

Microsoft Azure is a cloud computing platform that allows users to quickly and easily install a virtual machine running Windows and/or Linux as well as other software.


ESET Security Management Center 7 and Microsoft Azure:

ESET Security Management Center (ESMC) 7 is compatible with Microsoft Azure. You can install ESMC 7 in Azure by following the steps in this Knowledgebase article and using ESMC 7 All-in-one installer.

Alternatively, you can install ERA 6.x in Azure and then upgrade it to ESMC 7.

  1. After deploying theESET Remote Administrator VM, does ESET Remote Administrator install automatically?
    No, the simplest way to begin using ESET Remote Administrator (ERA) on Azure is to deploy ERAfrom the Azure marketplace.

    As an alternative, it is also possible to perform amanual installation of ESETRemote Administrator on an existing Azure virtual machine.
  2. Can ESET users use an existing license to activate ERAon Microsoft Azure?
    Yes, users with a valid license can use it to activate ERA.This is a standard part of the installation process. See our Licensing FAQ for answers to other licensing questions.
  3. Can I migrate my on-premise ESET Remote Administrator installation to Azure?
    Yes, migration from an on-premise server to Azure can be performed using the same steps as migrating between two servers with different IP addresses. See our Online Help topic for step-by-step instructions.
  4. Which database is installed with ESET Remote Administrator?
    Microsoft SQL Server Express 2014.

    MS SQL Express editions have a 10GB database limit. This is enough to manage up to 1000 endpoints. If you want to use Microsoft SQL Server, you can use/deploy a new SQL Server VM on Azure, or order a new Microsoft SQL Server database on Azure for this reason.

    SQL Server Management Studio is also available as a part of theESET Remote Administrator VM.
  5. Are there any other software prerequisites to installESET Remote Administrator on Microsoft Azure?
    No, there are no other prerequisites for installation.
  6. How do I install the ESET Remote Administrator VM in the Microsoft Azure portal?
    To install the ESET Remote Administrator Azure VM, see the following ESETKnowledgebase article:
  7. How can I keep ESET Remote Administrator and VM up-to-date?
    If a new version is available, you can use aComponentupgrade task to upgrade ESET Remote Administrator Server and other ERA components.
    Additionally, we recommend that you regularly update your VMsoperating system, Apache Tomcat and Java.
  8. Which ports are allowed for ESET Remote Administrator VM in its default settings?
    The following ports are allowed:
  • 443 for HTTPS connection to ESET Remote Administrator Web Console
  • 2222 and 2223 for connecting endpoints to ESET Remote Administrator Server
  • 3389 for RDP connection to VM

ESET Remote Administrator Wake up calls cannot be used in Microsoft Azure

The Wake up call feature, which typically functions to accelerate communication between ESETRemote Administrator and client computers, is blocked outside of the Azure Virtual network unless a VPN tunnel is established to extend L2 communication.

  1. Which languages does ESET currently offer for the ESET Remote Administrator VM?
    ESETRemote Administrator 6.x for the Azure platform is available in English and several other languages. You can set the language used by ERA Web Consoleduring installation, or later in the ESET Remote Administrator Web Console settings.

  2. Can I upgrade the size of my already created VM, for example from A1 Standard to A3 Standard to increase the number of CPU cores?
    Yes. To do sofrom the Azure platform, navigate to your VM → Settings General→ Size and select your desired sizing plan. A restart of your ERA VM will be required in order to apply the sizing changes. Thenyou can continue using your ERA VM without any data loss.

Support Resources and Known Issues

  1. What information is available in the Azure Marketplace about ESET Remote Administrator?
    No information iscurrently available.

  2. Can I perform a remote installation of ERA Agent?
    It is not possible to install ERA Agent remotely to endpoints behind a firewall or to endpoints in your company's local network. You can still use the Agent Live Installers method or deploy an Agent locally. This does not apply if you set up in your ESET Remote Administrator VM a VPN to your company's network.

  3. VM is vulnerable while RDP is allowed from anywhere
    From the Azure platform, navigate to Settings Endpoints Remote Desktop where you can allow a set of specific IPaddress.
    Alternatively, you can create a VPN connection to your VM and hide remaining ports from public.

  4. How can I contact my local ESET partner for support?
    ESET offers local technical support for ESETRemote Administrator and ESETrelated problems. Click Support in the ESET Remote Administrator VM for answers to questions about the Azure platform and virtual machines.