[KB5900] ESET Security Management Center VM for Microsoft Azure—FAQ

Details

ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

ESET Security Management Center (ESMC) is available for users who do not want to buy a new Windows Server license and prefer to run ESMC in a Windows virtualized environment. This Azure cloud-based solution offers the same remote management capabilities for ESET users as running ESMC on a local server.

Microsoft Azure is a cloud computing platform that allows users to quickly and easily install a virtual machine running Windows and/or Linux as well as other software.

Solution

  1. After deploying the ESET Security Management Center VM, does ESET Security Management Center install automatically?
    No, the simplest way to begin using ESET Security Management Center (ESMC) on Azure is to deploy ESMC from the Azure marketplace.

    As an alternative, it is also possible to perform a manual installation of ESET Security Management Center on an existing Azure virtual machine.

  2. Can ESET users use an existing license to activate ESMC on Microsoft Azure?
    Yes, users with a valid license can use it to activate ESMC. This is a standard part of the installation process. See our Licensing FAQ for answers to other licensing questions

  3. Can I migrate my on-premise ESET Security Management Center installation to Azure?
    Yes, migration from an on-premise server to Azure can be performed using the same steps as migrating between two servers with different IP addresses. See our Online Help topic for step-by-step instructions.

  4. Which database is installed with ESET Remote Administrator?
    Microsoft SQL Server Express 2014.

    MS SQL Express editions have a 10GB database limit. This is enough to manage up to 1000 endpoints. If you want to use Microsoft SQL Server, you can use/deploy a new SQL Server VM on Azure, or order a new Microsoft SQL Server database on Azure for this reason.

    SQL Server Management Studio is also available as a part of the ESET Security Management Center VM.

  5. Are there any other software prerequisites to install ESET Security Management Center on Microsoft Azure?
    No, there are no other prerequisites for installation.

  6. How do I install the ESET Security Management Center VM in the Microsoft Azure portal?
    To install the ESET Security Management Center Azure VM, see the following ESET Knowledgebase article:
  7. How can I keep ESET Security Management Center and VM up-to-date?
    If a new version is available, you can use a Component upgrade task to upgrade ESET Security Management Center Server and other ERA components.
    Additionally, we recommend that you regularly update your VMs operating system, Apache Tomcat and Java.
     
  8. Which ports are allowed for ESET Security Management Center VM in its default settings?
    The following ports are allowed:
  • 443 for HTTPS connection to ESET Security Management Center Web Console
  • 2222 and 2223 for connecting endpoints to ESET Security Management Center Server
  • 3389 for RDP connection to VM
ESET Security Management Center Wake up calls cannot be used in Microsoft Azure

The Wake up call feature, which typically functions to accelerate communication between ESET Security Management Center and client computers, is blocked outside of the Azure Virtual network unless a VPN tunnel is established to extend L2 communication.

  1. Which languages does ESET currently offer for the ESET Security Management Center VM?
    ESET Security Management Center 7.1 for the Azure platform is available in English and several other languages. You can set the language used by ESMC Web Console during installation, or later in the ESET Security Management Center Web Console settings.

  2. Can I upgrade the size of my already created VM, for example from A1 Standard to A3 Standard to increase the number of CPU cores?
    Yes. To do so from the Azure platform, navigate to your VM → Settings General→ Size and select your desired sizing plan. A restart of your ESMC VM will be required in order to apply the sizing changes. Then you can continue using your ESMC VM without any data loss.

Support Resources and Known Issues

  1. What information is available in the Azure Marketplace about ESET Security Management Center?
    No information is currently available.

  2. Can I perform a remote installation of ESMC Agent?
    It is not possible to install ESMC Agent remotely to endpoints behind a firewall or to endpoints in your company's local network. You can still use the Agent Live Installers method or deploy an Agent locally. This does not apply if you set up in your ESET Security Management Center VM a VPN to your company's network.

  3. VM is vulnerable while RDP is allowed from anywhere
    From the Azure platform, navigate to Settings Endpoints Remote Desktop where you can allow a set of specific IP addresses.
    Alternatively, you can create a VPN connection to your VM and hide the remaining ports from the public.

  4. How can I contact my local ESET partner for support?
    ESET offers local technical support for ESET Security Management Center and ESET related problems. Click Support in the ESET Security management Center VM for answers to questions about the Azure platform and virtual machines.