[KB5727] Clear resolved threats in the ESET Remote Administrator Web Console (6.2 and later)

Issue

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • Old or inactive threats displayed in ESET Remote Administrator

Solution

You can mark threats as resolved, so that only new or unresolved threat detections are displayed in the ESET Remote Administrator Web Console (ERA Web Console). To do so, follow the steps below:

    1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
 
    1. Click Threats  and select your desired group. 
 
  1. Select the check box(es) next to the threat(s) you no longer want to see displayed and click Mark as resolved.

    You can also select all entries

    You can select all the entries in the list by clicking the check box above the item list. 

    Figure 1-1
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  2. Click Add filter.

    Figure 1-2
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  3. Select Threat Resolved and click OK

    Figure 1-3
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The threats you marked in step 3 will no longer be displayed.