[KB5546] Upgrade of ESET products using management tools (GPO / SCCM) may conflict with local upgrade attempts of ESET products

Issue

  • ESET product installed using management tools (GPO / SCCM) cannot be upgraded locally
     
  • Local product upgrade fails (or rollbacks) due to old MSI registry leftovers

Details

Group Policy is a feature of the Microsoft Windows NT family of operating systems that controls the working environment of user accounts and their computers. A set of these configurations is a Group Policy Object (GPO).

System Center Configuration Manager (SCCM) is a systems-management software product developed by Microsoft for managing large groups of computers running various operating systems and platforms.

There might be other management tools available based on the same principle.

Solution

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in End of Life status and no longer available for download.

The MDM functionality in ESET Remote Administrator version 6 is currently in End of Life status and no longer available for download

ESET does not recommend to combine local upgrades with upgrades via management tools!

ESET product upgrade can be either requested using management tools, performed manually on a remote computer or requested by a user on a computer itself. Mixing these may lead to upgrade issues of ESET products.

ESET Remote Administrator users

  1. Deactivate (unlink) the deployment of your ESET product using your management tool console (for example GPMC when using GPO).
     
  2. Ensure the policy has been applied to all affected computers! Usually, policies are applied after a certain time or action (e.g. reboot, user logon).
     
  3. Run ESET product upgrade via ESET Remote Administrator.
  1. Due to possible MSI registry leftovers and future ESET products upgrades, apply the "InstFix -fix MRL" ESET Installation Fixer procedure to all affected computers.


Not using ESET Remote Administrator?

Use former way to upgrade your ESET product.

In case you are still not able to resolve your issue, reinstall your ESET product, or contact ESET for additional assistance.