sysdm.cpl
into the Open field and click OK.Figure 1-2
Figure 1-3
Figure 1-4
Press the Windows key + R on your keyboard to open a Run dialog, type
regedit
and click OK. If you are prompted by Windows, click Yes.
In the Registry Editor window, expand HKEY_LOCAL_MACHINE → SYSTEM → CurrentControlSet → Services → kbdhid → Parameters.
Figure 2-1
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1
into the Value data field and click OK.Figure 2-2
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Close Registry Editor and restart your computer.
When your computer has started, wait until your issue is active or visible on the screen and then generate the dump: press and hold the right CTRL key on your keyboard (you must use the right and not the left) and then press the Scroll Lock key (located in the upper right on most keyboards) twice. The Windows forced crash dialog will run and a memory dump will be generated. Your computer may restart as a result.
When your computer has started, navigate to your system's root directory (C:\Windows
by default) and locate the file named MEMORY.DMP
. Respond to the last email from your case with ESET technical support and notify them that you are ready to submit your memory dump file. An ESET technical support agent will contact you with instructions to submit the file for analysis.
Figure 2-3
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Click Start → Run, type regedit.exe
into the blank field and then click OK.
Use the tree to navigate to and select the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl
Double-click the CrashDumpEnabled data value to edit it.
Change the value to 1.
Click OK.
Restart the computer.
The Complete memory dump option is now enabled and can be selected from Write debugging information drop-down menu. Click here to continue from step 4 above.