[KB3705] ESET Remote Administrator Agent FAQ (6.x)


End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in End of Life status and no longer available for download.

The MDM functionality in ESET Remote Administrator version 6 is currently in End of Life status and no longer available for download

  1. What is the ESET Remote Administrator Agent?

    The ESET Remote Administrator Agent (ERA Agent) is an essential component of ESET Remote Administrator (ERA) 6. The ERA Agent facilitates communications between client computers (endpoints and servers) with ESET products installed and the ESET Remote Administrator Server (ERA Server). ERA Agent is required for ERA to remotely manage client computers. The ERA Agent stores and enforces policies for the client computer on which it is installed independent of an internet connection. This allows client computers to respond more quickly to threats and eliminates the risk of a client becoming vulnerable to a threat if it cannot communicate with the ERA Server.
  2. How do I deploy the ERA Agent to clients?

    The ERA Agent can be deployed to client computers from ESET Remote Administrator Web Console (ERA Web Console) or remotely with the Deployment ToolSCCM or GPO using an MST transformation file.
  1. I received an error in ERA Web Console while deploying the ERA Agent—what should I do?

    See our ERA Agent deployment troubleshooting article for resolutions to common issues that can occur during deployment.

  2. When I install the ERA Agent, I am asked for a certificate and certificate authority—Where do I get these?

    You can export the Agent certificate and Certificate Authority that are required for installation of the ERA Agent from the ERA Web Console.

  3. How do I use the Agent Live Installer to deploy the ERA Agent to OS X computers?

    The .tar.gz. file that is distributed by ERA Web Console needs to be extracted and run using the command line to install the ERA Agent on OS X. Click here for step-by-step instructions.

  4.  How can I change the frequency at which the ERA Agent checks into the ERA Server?

    This setting is configured in your policy for the ERA Agent. By default, the Agent will connect to the ERA Server every minute. Click here for step-by-step instructions to edit the connection interval for ERA Agents on your network.

    Alternatively, you can send a one-time wake-up call to Agents from ERA Web Console to force them to check in immediately.

  5.  I am migrating to a new ERA Serverhow do I reconfigure my ERA Agents to communicate with my new ERA Server?

    To reconfigure settings for ERA Agents, migrate certifcates and adjust the ERA Agent Policy in the ERA Web Console

  6. I just installed ERA Agent but my client computer is not appearing in the ERA Web Console—what should I do?

    Your client computers should check into ERA Server within 20 minutes if you are using the correct settings. You can send a one-time wake-up call to Agents from ERA Web Console to force them to check in immediately, or if that does not work, you can add computers to ERA manually.

  7. How is the ERA Agent managed?

    The ERA Agent is managed from the ERA Web Console with a policy that is unique to the ERA Agent and different from your policy for client computers.

  8. I just installed ESET Remote Administrator Proxy or Apache HTTP Proxydo I need to make changes to my Agent configuration?

    Yes. See the following articles for details about how to configure ERA Agent for use with ERA Proxy or Apache HTTP Proxy:
  9. If I install a later version of ERA Server, do I need to upgrade the ERA Agent as well?

    We recommend that you check to make sure that you are using the correct version of the ERA Agent with your version of ERA Server. Click here for a list of ERA Server versions and the component modules that should be used with them.