Issue

• Direct clients to connect to a new ESET ESET Remote Administrator (ERA) Server by migrating certificates and setting your policy to the new server's address
• There are three ways to specify a new server address for the ESET Remote Administrator Agent (ERA Agent) to use when migrating to a new ESET Remote Administrator (ERA) Server
• Migrate certificates and adjust the ERA Agent Policy in the ERA Web Console (recommended method for version 6.2 and later)
• Modify ERA Agent settings
• Redeploy the ERA Agent

Details

Solution

Migrate certificates and create new ERA Agent Policy (recommended method for version 6.2 and later)

1. Migrate certificates to new server address

2. Migrate client computers to new server address

Modify ERA Agent Settings

1. Open the ESET Remote Administrator Web Console.

2. Click Admin → Certificates → Peer Certificates, and then select the check box next to your default Agent certificate.

3. Click Actions → Export and save the .pfx file to a save location of your choice.

   

   Figure 2-1
   Click the image to view larger in new window

4. Click Admin → Certificates → Certification Authorities, and then select the check box next to the ERA Certification authority used to sign your exported Agent Certificate.

5. Click Actions → select Export Public Key and then save the .der file to a save location of your choice.

   

   Figure 2-2
   Click the image to view larger in new window

6. Click Start → Control Panel → Programs → Programs and Features (Windows XP / Windows Server 2003 users: Double-click Add or Remove Programs).

7. Select ESET Remote Administrator Agent and click Change.

   

   Figure 2-3

8. Click Next.

   

   Figure 2-4

9. Click Repair.

   

   Figure 2-5

10. In the Agent configuration screen, type or copy/paste the address of your new ERA Server into the Server host field. Other settings should be left unchanged unless you are using a different port than the default port for ERA Server. Click Next when you are finished.

    

    Figure 2-6

11. In the Peer certificate window, browse for the Agent Certificate (.pfx) and Certificate Authority (.der) files you exported in step 3 and then click Next.

    

    Figure 2-7

12. Click Repair. Your client computers will be able to communicate with your new ERA Server after the changes have been made.

    

    Figure 2-8

Redeploy the ERA Agent

When migrating to a new ERA Server, you can send an updated instance of the ERA Agent from your new server to client machines. During the ERA Agent deployment process, you will be prompted to type or copy/paste in the connection information for your new ERA Server.

• Click here for step-by-step instructions to deploy the ERA Agent.