[KB3692] Export SysInspector log files from client computers in ESET Remote Administrator (6.x)

Issue

ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

Solution

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin Client TasksESET Security Product → SysInspector Log Request and then click New.

Figure 1-1
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  1. Type a name for your new task in the Name field.

Figure 1-2
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  1. Expand the Settings section to configure settings for the task. Please note that you will add Targets after the task is created.

    ESET Remote Administrator version 6.2.11 and earlier:

    Adding targets is done during task creation (for example, after adding a new task and giving it a Name, click Target to add groups or clients to the task).

  2. Click Finish when you are finished making changes to your task.
     
  3. Click Create Trigger when you are asked whether you want to add a trigger for the client task. For instructions to assign a trigger to a Client Task and define its targets, see the following ESET Knowledgebase article:

Figure 1-3
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  1. Click Finish and your new task will be displayed in the Client Tasks window. To check the status of the task, click it and select Show Details.

Figure 1-4
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  1. Click the Executions tab. The Last Status column will display information about the completion of your task.

Figure 1-5
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View ESET SysInspector logs in ERA Web Console

In ESET Remote Administrator version 6.2.11.0 and later, you can view SysInspector logs you created in steps 1 – 8 from the previous section. To view the ESET SysInspector logs, follow the instructions below:

  1. Click the Execution Details tab.
     
  2. Click the SysInspector client task you created and then click Open SysInspector Log Viewer (you can also download the SysInspector log file from the same context menu or use the alternative download method below).

Figure 2-1
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View SysInspector log files in Dashboard (alternative viewing method)

  1. Click Dashboard, click Add Dashboard, type in a name for the new dashboard and then click OK.

Figure 3-1
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  1. Click one of the tiles and a pop-up screen will display available report templates.
     
  2. Expand Automation, click SysInspector snapshots history in last 30 days and then click OK.

Figure 3-2
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  1. The report will be displayed. Click the task name and select Open SysInspector Log Viewer.