[KB3676] Roll back module updates on ESET business products using ESET Remote Administrator (6.x)

Issue

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • A new module update is unstable or corrupt
  • Roll back to the previous product modules and suspend updates for a set period of time
  • Enable previously disabled updates if you have suspended updates indefinitely

Solution

 Endpoint users: Perform these steps on individual client workstations

    1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

    2. Click Computers and select the group for the computers you want to rollback the update on (in this example, the Windows computers group is selected).

  1. Select the check box next to each client workstation on which you want to rollback the update and click ActionsNew Task.

    Figure 1-1
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  2. Type a name for the task in the Name field (the Description and Task Category settings are optional). Select Modules Update Rollback from the Task drop-down menu.

    Figure 1-2

  3. Expand Settings, select Rollback and Disable Updates for Next from the Action drop-down menu, and then select the duration of time to suspend modules updates on these client workstations. If you select Until Revoked, updates to clients will not resume until you manually re-enable them. We do not recommend that you suspend updates indefinitely unless instructed to do so by ESET technical support, since allowing your detection engine to become outdated can expose you to security risks.

    Figure 1-3

  4. Expand Summary, verify the details of your task and then click Finish. Module updates will now be suspended for the period of time that you specified.

    Figure 1-4
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    Re-enable modules updates

    To re-enable modules updates, repeat steps 1-5 above. In step 5, select Enable Updates from the Action drop-down menu.

    Figure 1-5
    Click the image to view larger in new window