[KB3616] How do I send a wake-up call to client computers to speed up task execution in ESET Remote Administrator? (6.x)

Issue

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  • Client tasks are not executed when you submit them

Details

When you create a new task in ESET Remote Administrator Web Console (ERA Web Console), the task is added to a queue and will be executed automatically the next time the client computers check in. If you want to have a task execute immediately, you can send a wake-up call to client computers. The client computers will check in as soon as they receive the wake-up call, and any queued tasks that were set to run immediately (or at a time earlier than when the wake-up call was sent) will be executed.

 

Solution

A user must have the following permissions for each affected object:

View permissions needed for least privilege user access

ERA 6.5 User Permissions

This article assumes that your ERA user has the correct access rights and permissions to perform the tasks below.

If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):

A user must have the following permissions for each affected object:

Functionality Read Use Write
Groups & Computers

After these permissions are in place, follow the steps below.

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
     
  2. Click Computers and select the check box next to each computer that you want to send a wake-up call to.
     
  3. Click ActionsSend Wake-Up Call.

    ERA 6.4 users

    Click ComputersSend Wake-Up Call.

Figure 1-1
Click the image to view larger in new window

  1. A notification that the wake-up call has been sent will be displayed. Click OK. Queued tasks will execute the next time that clients check in to ESET Remote Administrator.

Figure 1-2