[KB3608] Which ports does ESET Remote Administrator use? (6.x)

Solution

Are you using ESET Security Management Center 7? Read about ports used by ESMC 7.

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.

To see the list of products and dates for ESET end-of-life, visit the ESET End of Life policy (Business products)
See our instructions for migrating ESET Remote Administrator to version 7 (ESMC).

The table below lists all possible network communication ports used when ESET Remote Administrator and its components are installed in your environment. Another communication occurs via the native operating system processes (for example, NetBIOS over TCP/IP).

Important!

The pre-defined ports 2222, 2223 can be changed if they are already in use by other applications.
All the ports listed below must not be used by other applications.
Make sure to configure firewall(s) within your environment to allow for communication via the ports listed below.

Client (ERA Agent) or Apache HTTP Proxy machine

Protocol	Port	Description	Open connections
TCP	2222	Communication between ERA Agents and ERA Server	Inbound and outbound
UDP	1237	Wake-Up Call for IPv4	Inbound
UDP	1238	Wake-Up Call for IPv6	Inbound
TCP	3128	Listen to Apache HTTP Proxy	Inbound*

* at the Apache HTTP Proxy machine open the port 3128 inbound and outbound.

ERA Proxy machine

Protocol	Port	Description	Open connections
TCP	2222	Communication between ERA Agents and ERA Server	Inbound and outbound

ERA Web Console machine (if not the same as ERA Server machine)

Protocol	Port	Description	Open connections
TCP	2223	Communication between ERA Web Console and ERA Server, used for Assisted installation	Inbound and outbound
TCP	443 / 80	Tomcat broadcasting the Web Console.	Inbound and outbound

ERA Server machine

Protocol	Port	Description	Open connections
TCP	2222	Communication between ERA Agents and ERA Server	Inbound and outbound
UDP	1237	Wake-Up Call for IPv4	Inbound
UDP	1238	Wake-Up Call for IPv6	Inbound
TCP	3128	Listen to Apache HTTP Proxy	Inbound*
TCP	1433/3306	Connection to an external database (only if the database is on a another machine).	Outbound
TCP	389	LDAP synchronization. Open this port also on your AD controller.	Inbound and outbound

* at the Apache HTTP Proxy machine open the port 3128 inbound and outbound.

ERA MDC machine

Protocol	Port	Description	Open connections
TCP	9977	Internal communication between Mobile Device Connector and ERA Agent	-
TCP	9978	Internal communication between Mobile Device Connector and ERA Agent	-
TCP	9980	Mobile device enrollment	Inbound
TCP	9981	Mobile device communication	Inbound
TCP	2195	Sending notifications to Apple Push Notification services (gateway.push.apple.com)	Outbound
TCP	2196	Apple Feedback service (feedback.push.apple.com)	Outbound
TCP	443	Connection to the ESET licensing portal. (edf.eset.com) DEP (mdmenrollment.apple.com) Google push notifications (android.googleapis.com)	Outbound
TCP	2222	Communication (replication) between ERA Agent, MDC and ERA Server	Outbound
TCP	1433 / 3306	Connection to an external database (only if the database is on a another machine).	Outbound

MDM managed device

A mobile device managed by ERA needs access to these ports. You can allow them in your company Wi-Fi if you connect your mobile devices there.

Protocol	Port	Description	Open connections
TCP	9980	Mobile device enrollment	Outbound
TCP	9981	Mobile device communication	Outbound
TCP	5223	External communication with Apple Push Notification services (iOS)	Outbound
TCP	443	Fallback on Wi-Fi only, when devices can't reach APNs on port 5223.(iOS) Android Device connection to GCM server. Connection to the ESET licensing portal. LiveGrid (Android) (Inbound: https://i1.c.eset.com ;Outbound: https://i3.c.eset.com ) Anonymous statistical information to ESET`s Threat Lab (Android) (https://ts.eset.com) Apps categorization installed on the device. Used for AppGuard when blocking of some app categories was defined. (Android) (https://play.eset.com) To send a support request using the Support Request function. (Android) (https://suppreq.eset.eu)	Outbound Inbound and outbound (LiveGrid and Threat Lab)
TCP	5228, 5229, 5230	Sending notifications to Google Cloud Messaging (Android)	Outbound
TCP	80	Modules update (Android) (http://update.eset.com) Used only in the Web version. Info about latest app version update and download of a new version. (Android) (http://go.eset.eu)	Inbound

ERA Agent - used for remote deployment of ERA Agent to a target computer with Windows OS:

Protocol	Port	Description	Open connections
TCP	139	Using the share ADMIN$	Inbound and outbound
TCP	445	Direct access to shared resources using TCP/IP during remote installation (an alternative to TCP 139)	Inbound and outbound
UDP	137	Name resolution during remote install	Inbound and outbound
UDP	138	Browse during remote install	Inbound and outbound

Last Updated: Oct 17, 2019