[KB3592] Is my ESET product supported? ESET End of Life policy (Business products)

Issue

Click here to see ESET End of Life policy for Home products

Solution

Executive summary | Versioning Rules | Product Lifecycle | Support Levels | Product list | PDF Document

Executive summary

The purpose of this document is to review ESET’s End of Life policies, product-related support policies, and policies we follow for the support of various operating systems.

This document should serve as a source of information for ESET business customers, for whom clear and predictable End of Life policies can significantly contribute to effective IT security planning. We believe this document will help organizations keep their security policies up to date, preventing any disruptions to business continuity.

This End of Life document was inspired by industry best practices, as well as accepted standards. The policies are applied to all existing products and product versions, respecting the past commitments made to our customers. We have defined product categories and tailored support policies to each of them; you can also find information on how product versioning works and explanations of the product lifecycle stages.

We are fully aware that any transition can be painful, especially in a business environment. Therefore, from the moment our new policy is implemented, we are going to allocate a one-year transition period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to EOL as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise EOL-ed product versions for the duration of the transition period. The product versions that would naturally transition into the End of Life phase during this period will receive the same benefit.

Versioning Rules

ESET follows industry standards for product version numbering. See the example below on how to read the individual numbers found in the product version:

Versioning explained

ESET Endpoint Security version 8.0.2028.0 means

8.

Major version

0.

Minor version/Service release

2028.

Build number/Patch level

0

Additional differentiator
(e.g. language version)
  • Major version – Moving to a later version typically involves a major product overhaul, change in product architecture, or dropped operating system support for an earlier operating system version(s).
  • Minor version/Service release – Increasing this number means minor bug fixes and minor functionality changes compared to the previous version.
  • Build Number/Patch level – Indicates required automatic security and stability updates. No functionality changes are made.
Product Lifecycle

Each of our products fits into a specific stage of the product lifecycle. For the purpose of defining a complete End of Life policy we decided to categorize them into the following groups:

  • Products in active development – Products in the early or middle stages of the lifecycle and we plan to develop and sell them in the coming years. Products in active development regularly undergo the end of version procedure for earlier product versions (every time a new major version is released). There is also a procedure in place to allow for an extended period of limited support for certain product versions – for more details contact your ESET representative.
  • Products in maintenance – Products in a highly mature state and ESET only maintains them. There is no development of any new features. Products/services in maintenance are typically in extended Limited Support. Products in maintenance do not get releases guaranteeing compatibility with future operating system releases.
  • Products to be terminated – Products have not been developed or improved in any way for a long time, and they no longer make any commercial or strategic sense. These products undergo an internal product termination procedure, which results in the products complete End of Life.
Support Levels

These are the general support levels for ESET products and services. For specific support levels of individual products and product versions, refer to their corresponding sections in the document.

  • Full Support – This is understood industry-wide as providing the best efforts to serve customers by fixing all bugs and offering full functionality. We also offer wide-ranging assistance to our customers. All future operating system releases will be supported unless there is a major external hurdle that we cannot overcome with reasonable effort.
  • Limited Support – It is generally limited to Technical Support and Development Support, which is limited to bug fixing so there is no support for new operating system versions.
  • End of Life – At this stage of the product lifecycle, we offer zero support or assistance and do not guarantee the product’s functionality at all. The best we can do is guide the customer to the most appropriate migration path so that they upgrade to the latest equivalent product.

More details about ESET End of Life policy in PDF

Click the name of your product below to see the current level of support offered by ESET.

ESET Endpoint Solutions
ESET Endpoint Antivirus
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.0 December 9, 2020
8.0.2028.0
 Full Support Until version 9 +1 years Until version 9 +3 years  
7.3 June 30, 2020
7.3.2044.0
 Full Support December 2022 Until December 2023  
7.2 November 12, 2019 7.2.2072.0 Limited Support Ended Until December 2021  
7.1 April 11, 2019 7.1.2064.0 Limited Support Ended Until December 2021  
7.0 August 16, 2018 7.0.2120.0 Limited Support Ended Until December 2021  
6.6 August 24, 2017 6.6.2095.1 Limited Support Ended Until March 2021  
6.5 March 14, 2017 6.5.2132.6 Limited Support Ended Until February 2022  
6.4 June 7, 2016 6.4.2014.0 End of Life Ended Ended ✔
6.3 January 21, 2016 6.3.2016.0 End of Life Ended Ended ✔
6.2 February 25, 2015 6.2.2033.0 End of Life Ended Ended ✔
6.1 December 11, 2014 6.1.2227.0 End of Life Ended Ended ✔
5.x May 29, 2012 5.0.2272.7 End of Life Ended Ended
(December 31, 2020)		 ✔

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Security
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.0 December 9, 2020
8.0.2028.0
 Full Support Until version 9 +1 years Until version 9 +3 years  
7.3 June 30, 2020
7.3.2044.0
 Full Support December 2022 Until December 2023  
7.2 November 12, 2019 7.2.2072.0 Limited Support Ended Until December 2021  
7.1 April 11, 2019 7.1.2064.0 Limited Support Ended Until December 2021  
7.0 August 16, 2018 7.0.2120.0 Limited Support Ended Until version 8 +1 year  
6.6 August 24, 2017 6.6.2095.1 Limited Support Ended Until March 2021  
6.5 March 14, 2017 6.5.2132.6 Limited Support Ended Until February 2022  
6.4 June 7, 2016 6.4.2014.0 End of Life Ended Ended ✔
6.3 January 21, 2016 6.3.2016.0 End of Life Ended Ended ✔
6.2 February 25, 2015 6.2.2033.0 End of Life Ended Ended ✔
6.1 December 11, 2014 6.1.2227.0 End of Life Ended Ended ✔
5.x May 29, 2012 5.0.2272.7 End of Life Ended
Ended
(December 31, 2020)
 ✔

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET NOD32 Antivirus Business Edition | ESET Smart Security Business Edition
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.x March 2, 2009 4.2.76.0  End of Life Ended Ended
(December 31, 2020)		 ✔
3.0 November 5, 2007 3.0.695.0  End of Life Ended Ended  

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Antivirus for Linux
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.1 August 26, 2020 7.1.6 Full Support Until version 8 +1 year Until version 8 release + 3 years  
7.0 February 25, 2020 7.0.13.0 Limited Support Ended Until version 8 release + 1 year  

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Antivirus for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.10 October 13, 2020 6.10.460.1 Full Support  Until version 7 +1 year Until version 7 +3 years  
6.9 June 15, 2020 6.9.60.3 Limited Support Ended Until version 7 +1 year  
6.8 September 25, 2019 6.8.400.0 End of Life Ended Ended  
6.7 January 10, 2019 6.7.900.0  End of Life Ended Ended ✔
6.6 May 25, 2018 6.6.866 End of Life Ended Ended ✔
6.5 September 25, 2017 6.5.600.1  End of Life Ended Ended ✔
6.4 March 30, 2017 6.4.246.0  End of Life Ended Ended ✔
6.3 September 19, 2016 6.3.85.0  End of Life Ended Ended ✔
6.2 May 31, 2016 6.2.7.0  End of Life Ended Ended ✔
6.1 September 30, 2015 6.1.16.0  End of Life Ended Ended ✔

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Security for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.10 October 13, 2020 6.10.460.1 Full Support  Until version 7 +1 year Until version 7 +3 years  
6.9 June 15, 2020 6.9.60.3 Limited Support Ended Until version 7 +1 year  
6.8 September 25, 2019 6.8.400.0 End of Life Ended Ended  
6.7 January 10, 2019 6.7.900.0  End of Life Ended Ended ✔
6.6 May 25, 2018 6.6.866 End of Life Ended Ended ✔
6.5 September 25, 2017 6.5.600.1  End of Life Ended Ended ✔
6.4 March 30, 2017 6.4.246.0  End of Life Ended Ended ✔
6.3 September 19, 2016 6.3.85.0  End of Life Ended Ended ✔
6.2 May 31, 2016 6.2.7.0  End of Life Ended Ended ✔
6.1 September 30, 2015 6.1.16.0  End of Life Ended Ended ✔

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET NOD32 Antivirus Business Edition for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.1 July 27, 2012 4.1.106.1 End of Life Ended Ended  
4 August 2, 2010 4.0.77  End of Life Ended Ended  

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET NOD32 Antivirus Business Edition for Linux Desktop
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.0 October 28, 2020 4.0.96.0 End of Life Ended Ended ✔

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.

ESET Server Products
ESET Mail Security for Microsoft Exchange Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.3 December 17, 2020 7.3.12002.0 Full Support
 Until version 8 +1 year Until version 8 +3 years  
7.2 August 25, 2020 7.2.12004.2 Full Support
 Until version 8 +1 year Until version 8 +3 years  
7.1 December 18, 2019 7.1.12010.0 Limited Support Ended Until version 8 +1 year  
7.0 August 16, 2018 7.0.10019.0 Limited Support Ended Until version 8 +1 year  
6.5 February 28, 2017 6.5.12018.0 Limited Support Ended Until August 2021  
6.4 September 7, 2016 6.4.10011.0  End of Life Ended Ended ✔
6.3 January 21, 2016 6.3.10005.0  End of Life Ended Ended ✔
6.2 September 3, 2015 6.2.12012.0  End of Life Ended Ended ✔
4.5 March 26, 2013 4.5.10022.0  End of Life Ended Ended  
4.3 March 31, 2011 4.3.10016  End of Life Ended Ended  
4.2 March 10, 2010 4.2.10012  End of Life Ended Ended  

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET File Security for Microsoft Windows Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.3 December 17, 2020 7.3.12002.0 Full Support Until version 8 +1 year Until version 8 +3 years  
7.2   7.2.12004.2 Full Support Until version 8 +1 year Until version 8 +3 years  
7.1 February 11, 2020 7.1.12010.0 Limited Support Ended Until version 8 +1 year  
7.0 January 29, 2019 7.0.12018.0 Limited Support Ended Until version 8 +1 year  
6.5 February 28, 2017 6.5.12018.0  Limited Support Ended Until December 2022  
6.4 September 7, 2016 6.4.12004.0  End of Life Ended Ended ✔
6.3 March 2, 2016 6.3.12006.0  End of Life Ended Ended ✔
6.2 February 25, 2015 6.2.12007.0  End of Life Ended Ended ✔
6.0 December 11, 2014 6.0.12035.0  End of Life Ended Ended ✔
4.5 February 7, 2012 4.5.12017.0  End of Life Ended Ended  
4.3 October 18, 2011 4.3.12014  End of Life Ended Ended  

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Mail Security for IBM Domino
(formerly ESET Mail Security for IBM Lotus Domino)
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.2 August 25, 2020 7.2.14001.0 Full Support
 Until version 8 +1 year Until version 8 +3 years  
7.1 September 10, 2019 7.1.14008.0 Full Support
 Until version 8 +1 year Until version 8 +3 years  
7.0 August 16, 2018 7.0.14008.0 Limited Support Ended Until version 8 +1 year  
6.5 February 28, 2017 6.5.14026.0 Limited Support Ended Until August 2021  
6.4 September 7, 2016 6.4.14024.0 End of Life Ended Ended ✔
4.5 May 29, 2012 4.5.14059.0  End of Life Ended Ended  

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Security for Kerio
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.5 May 29, 2017 6.5.16009 End of Life Ended Ended ✔
5 N/A N/A N/A N/A N/A N/A
4.5 November 6, 2013 4.5.16009 End of Life Ended Ended  

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Security for Microsoft Sharepoint Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.2 August 25, 2020 7.2.15001.0 Full Support
 Until version 8 +1 year Until version 8 +3 years  
7.1   7.1.15005.0 Full Support
 Until version 8 +1 year Until version 8 +3 years  
7.0 August 16, 2018 7.0.15010.0 Full Support
 Until version 8 +1 year Until version 8 +3 years  
6.5 February 28, 2017 6.5.15015.0 Limited Support Ended Until August 2021  
6.4 September 7, 2016 6.4.15015.0 End of Life Ended Ended ✔
4.5 June 12, 2013 4.5.15024.0  End of Life Ended Ended  

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET File Security for Linux
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.2 December 4, 2020 7.2.574 Full Support Until version 8 +1 year Until version 8 +3 years  
7.1 November 14, 2019 7.1.561 Limited Support Ended Until version 8 +3 years  
7.0 July 16, 2019 7.0.1152 Limited Support Ended Until version 8 +1 year  

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET File/Mail/Gateway Security for Linux/FreeBSD
(formerly ESET File/Mail/Gateway Security for Linux/BSD/Solaris)
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.5 November 15, 2020 4.5.16.0 Limited Support Ended June 2020 Until December 2021  
4.0 November 15, 2011 4.0.10 End of Life Ended Ended  
3.0 Q2/2008 3.0.22 End of Life Ended Ended  

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Virtualization Security for VMware NSX
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1 January 21, 2016 1.7.1.0 Limited Support Ended TBD  

ESET Virtualization Security supports vSphere version 6.7 and earlier only.

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Shared Local Cache
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1 December 12, 2014 1.2.5.3 Limited support Ended TBD  

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support
  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.

ESET On-premises Consoles
ESET PROTECT
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.0 December 9, 2020 8.0.17.1 Full Support Until version 8.1 release Until version 8.1 +2 years  

Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after a newer product version has been released.

Full Support
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Compatibility with new versions of operating systems is not guaranteed*
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Security Management Center

Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.2 June 11, 2020 7.2.11.3 Limited Support Ended
(December 9, 2020)		 Until December 2022  
7.1 November 19, 2019 7.1.27.2 Limited Support Ended Until June 2022  
7.0 August 16, 2018 7.0.72.3 Limited Support Ended Until November 2021  

ESET Security Management Center was renamed to ESET PROTECT starting from version 8.

Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after a newer product version has been released.

Full Support
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Compatibility with new versions of operating systems is not guaranteed*
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Remote Administrator
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.5 March 14, 2017 6.5.34.0 End of Life Ended Ended
(December 31, 2020)		  
6.4 July 19, 2016 6.4.29.0 End of Life Ended Ended  
6.3 January 21, 2016 6.3.12.0 End of Life Ended Ended  
6.2 September 3, 2015 6.2.11.0 End of Life Ended Ended  
6.1 May 20, 2015 6.1.31.0 End of Life Ended Ended  
6.1 February 25, 2015 6.1.28.0 End of Life Ended Ended  
6.1 December 10, 2014 6.1.21.0 End of Life Ended Ended  
5.3 November 19, 2015 5.3.39.0 End of Life Ended Ended  
5.2 June 16, 2014 5.2.26.0 End of Life Ended Ended  
5.1 October 21, 2013 5.1.34 End of Life Ended Ended  
5 May 28, 2012 5.0.119 End of Life Ended Ended  
4 April 19, 2010 4.0.138 End of Life Ended Ended  
3 December 15, 2008 3.0.105 End of Life Ended Ended  
2 November 26, 2007 2.0.110 End of Life Ended Ended  
1 June 25, 2005 1.0.17 End of Life Ended Ended  

Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after a newer product version has been released.

Full Support
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Compatibility with new versions of operating systems is not guaranteed*
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ERA - ESMC Plug-ins
Kaseya
Version Release Date Latest build Current Status Full Support Limited Support Transition period
2.7 January 24, 2019 2.7.0 Full support Until next major release N/A  

ConnectWise Manage
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.0 December 17, 2019 1.0.1910.42 Limited Support Ended Until June 2021  

Autotask PSA
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.0 August 5, 2020 1.0.1907.83 Limited Support Ended Until June 2021  

Tigerpaw
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.0 January 24, 2019 0.9.501.0 Limited Support Ended Until June 2021  

Salesforce
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.0 January 24, 2019 0.10.273 Limited Support Ended Until June 2021  

Event Management Extension
Version Release Date Latest build Current Status Full Support Limited Support Transition period
3.3 May 3, 2017 3.3.0 Limited Support Ended Until June 2021  

Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after a newer product version has been released.

Full Support
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Compatibility with new versions of operating systems is not guaranteed*
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
DEM Plug-ins
DEM for ConnectWise Automate
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.4 January 10, 2020 1.4.0 Full support Until next major release TBD  
1.3 June 6, 2019 1.3.2 Limited Support Ended Until version 1.5 release  

DEM for Datto RMM
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.2 August 20, 2020 1.2.0 Full support Until next major release TBD  
1.1 August 22, 2019 1.1.2 Limited Support Ended Until next major release  

DEM for SolarWinds N-Central
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.1 April 23, 2019 1.1.0 Full support Until next major release TBD  
1.0 March 7, 2018 1.0.0 Limited Support Ended Until next major release  

DEM for SolarWinds RMM
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.0 February 17, 2020 1.0.0 Full support Until next major release TBD  

DEM for Ninja RMM
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.1 April 23, 2019 1.1.0 Full support Until next major release TBD  
1.0 January 12, 2018 1.0.0 Limited Support Ended Until next major release  

Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after a newer product version has been released.

Full Support
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available
  • Knowledgebase and Online Help guides are up to date

Limited Support
  • Compatibility with new versions of operating systems is not guaranteed*
  • Technical support is available
  • Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life
  • No new operating systems support
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated.

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.


ESET Mobile Solutions
ESET Endpoint Security for Android
Version Release Date Latest build Current Status Full Support Limited Support Transition period
2.10 July 8, 2020 2.10.8.0 Full Support Until next major release Until next major release + 1 year  
2.8 June 15, 2020 2.8.12.0 Limited Support Ended July 2021  
2.7 March 25, 2020 2.7.21.0 Limited Support Ended June 2021  
1 December 4, 2012 1.2.210.134  End of Life Ended Ended
(February 2015)		  

Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.


ESET Endpoint Detection and Response
ESET Enterprise Inspector
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.5 November 6, 2020 1.5.1485 Full Support Until version 1.6 release TBD  
1.4 June 15, 2020 1.4.1363 Limited Support Ended TBD  
1.3 September 17, 2019 1.3.1145 for Server and WinOS endpoints
1.3.1143 for macOS endpoints		 Limited support Ended TBD  
1.2 July 20, 2018 1.2.894 End of Life Ended Ended  
1.1 March 26, 2018 N/A End of Life Ended Ended  
1 N/A N/A End of Life Ended Ended  

Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.


ESET Encryption and Multifactor Authentication Products
ESET Full Disk Encryption
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.2 June 23, 2020 1.2.0.x Full Support Until next major release TBD  
1.1 April 2, 2020 1.1.0.0 End of Life Ended Ended  
1.0 January 28, 2019 1.047.6.0 End of Life Ended Ended  

Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Secure Authentication
Version Release Date Latest build Current Status Full Support Limited Support Transition period
3 January 30, 2020 3.0.22.0 Full Support Until next major release TBD  
2 March 15, 2016 2.8.23.0 End of Life Ended  Ended
(January 2020)		  
1 July 25, 2013 1.3.719.0 End of Life Ended Ended
(March 2016)		  

Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Encryption Client
Version Release Date Latest build Current Status Full Support Limited Support Transition period
5 May 6, 2020 5.0.6 Full Support Until next major release TBD  
5 February 12, 2019 5.0.5 End of Life Ended Ended  
4 December 12, 2018 4.9.5 End of Life Ended Ended  

Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Endpoint Encryption Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
3.2 June 2020 3.2 Full Support Until next major release TBD  
3.1 February 12, 2019 3.1 End of Life Ended Ended  
2 September 27, 2018 2.10.10 End of Life Ended Ended  
Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product
  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with security and stability updates or service releases
  • Technical support is available

Limited Support
  • No development support available (no bug fixing)
  • Bugs and vulnerabilities will be addressed in future product releases
  • Technical support available for known issues, documentation updates might be limited
  • Module updates available (where applicable)

End of Life
  • No technical support or security and stability updates are available for this version
  • No new documentation is created or updated
  • Product is not available for download from ESET servers

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.


ESET Cloud Services
ESET MSP Administrator
Version Release Date Latest build Current Status Full Support Limited Support Transition period
2 March 24, 2020 2.6.13 Full Support Throughout whole lifecycle N/A  
1 February 3, 2020 1.4.2 End of Life Ended Ended
(December 31, 2020)		  

Support status explanation

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET PROTECT Cloud
(formerly ESET Cloud Administrator)
Release Date Latest build Current Status Full Support Limited Support Transition period
December 9, 2020 N/A Full Support Throughout whole lifecycle N/A  

Support status explanation

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Business Account
Version Release Date Latest build Current Status Full Support Limited Support Transition period
3 January 4, 2021 3.40.1 Full Support Throughout whole lifecycle N/A  

Support status explanation

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET License Administrator
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1 March 17, 2020 1.32.20 Limited support Ended TBD  

Support status explanation

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
ESET Dynamic Threat Defense
Release Date Latest build Current Status Full Support Limited Support Transition period
August 16, 2018 N/A Full Support Throughout whole lifecycle N/A  

Support status explanation

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases
  • Enrollment of new customers/users is available
  • Technical Support is available, documentation is updated

Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical Support is limited, bugs are under consideration, documentation updates might be limited

End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version Major release of a specific family of one of the ESET products.

( Major release does not have to correspond with an increase of the major version. )
Release Date Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support
 Current status of Full Support level.
Limited support
 Details about Limited support level.
Transitional period
 ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit.
The transitional period is not available for all ESET products.
Why upgrade?

Each new version of ESET products features many bugfixes and improvements. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

Ensure full protection by a free upgrade of your ESET product

If you have any doubt regarding the level of support for the product(s) that you are using, contact ESET Technical Support.

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Last Updated: Jan 4, 2021

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