[KB3584] I receive the error message "Cannot init openssl library" when installing ESET Server/Mail/Gateway Security for Linux
Issue
You see one of the following error messages in the log files or in the Terminal when installing ESET Server/Mail/Gateway Security for Linux:
- Cannot init openssl library
- Child process wwwi[PID] terminated with return code 73, won't be restarted
- Child process wwwi[PID] did not handle signal 6, restart in 0 seconds
Details
When debugging the problem (required when reporting it to ESET Customer Care), you can diagnose the output of the following commands:
tail -100 /var/log/messages
tail -50 /var/log/esets/eventlog.dat
uname -a
Solution
For ESET Server/Mail/Gateway Security for Linux to work properly, you need to have OpenSSL installed.
If you are using a 64-bit edition of Linux distribution, it is necessary to have both the 32-bit and 64-bit versions of OpenSSL installed on your server. In some cases, development OpenSSL package variants are required.
To search and install a suitable OpenSSL package for your system, use one of the following commands in the Terminal:
| Debian-based (apt) | Search: apt-cache search openssl Install*: apt-get install openssl libssl-dev |
| Red Hat-based (yum) |
Search: yum search openssl |
| Other | Install openssl using distribution-like package software or compile OpenSSL from the source using one of the tarballs. |
* OpenSSL packages may have different names in various Linux distributions.
