[KB3583] Can I use my ESET for Mac products with OS X Yosemite (10.10)?

Issue

  • ESET Cybersecurity and ESET Cybersecurity Pro are compatible with OS X Yosemite (10.10)
  • ESET NOD32 Antivirus 4 Business Edition for Mac OS X is compatible with Yosemite
  • iCloud Drive – endless download loop caused by Real-time protection in ESET Cyber Security and ESET Cyber Security Pro
  • Check boxes disappear when selected in ESET Cyber Security and ESET Cyber Security Pro
  • Product installation fails if the Pre-release updates were enabled

ESET products affected:

  • ESET Cyber Security
  • ESET Cyber Security Pro
  • ESET NOD32 Antivirus 4 Business Edition for Mac OS X

Solution

Fully compatible products have been released. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

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Troubleshooting

If you have already upgraded to OS X Yosemite (10.10) with ESET installed and are experiencing issues with the ESET GUI or operating system performance, follow the recommendations below:

  • iCloud Drive – endless download loop caused by Real-time protection in ESET Cyber Security and ESET Cyber Security Pro

    To use the Real-time protection on OS X Yosemite with the iCloud Drive feature enabled, exclude the following folders from scanning for every system user:

        /Users//Library/Caches/CloudKit/com.apple.clouddocs
        /Users//Library/Application Support/CloudDocs
        /Users//Library/Mobile Documents
        
    
    ESET also recommends to create Scheduled task(s) for a Computer scan.
  • ESET Cyber Security and ESET Cyber Security Pro fails if the Pre-release updates were enabled prior to upgrading to the new version

    To upgrade to the latest version, reinstall the product.
     

Known Issues

  • Check boxes disappear when selected in ESET Cyber Security and ESET Cyber Security Pro

 

If you are still unable to resolve your issue, please contact ESET technical support.