[KB3045] ESET Endpoint Security displays the warning message "Web control is filtering only partially" (5.x)

Issue

ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • This article applies to ESET Endpoint Security, version 5.x 
  • After adding a new Web control rule, you receive a "Web control is filtering only partially" warning message

Figure 1-1
 

Solution

This issue is sometimes caused when license information is entered incorrectly. For computers that receive updates directly from ESET update servers, follow the instructions in solution 1.  For computers that receive updates via a mirror server, follow the instructions in solution 2.

Enter license credentials on the client workstation

Use this method on client workstations that download updates directly from ESET update servers:

Keyboard shortcut

You can also press Ctrl + U on your keyboard to open the username and password setup window.

  1. Open the main program window by double-clicking the ESET icon  in your Windows notification area or by clicking Start → All Programs → ESET → ESET Endpoint Security or ESET Endpoint Antivirus.
     
  2. Press F5 to open the Advanced setup tree.
     
  3. Click Update  General and then enter your Username and Password.

Arrange for the client to download updates from a Mirror server

The mirror needs to be created using ERA 5.x or using ESET Endpoint Antivirus/Security 5.x.

Please see instructions in the following ESET Knowledgebase article.