The STOP message or STOP error
More widely known as a blue screen error (BSOD) that is named after the blue screen error message that displays after a Windows Kernel crash. The crash of the Windows operating system is usually followed by a forced system restart and, if enabled in the Advanced system settings, a memory dump is created. The Windows Kernel Crash can have a high variety of different causes (hardware - conflicts/malfunction/damaged, software - OS errors, driver errors, malware, etc.) and to identify the right one and start troubleshooting can sometimes be a difficult task.
BSoD - Prevention
Best practices to lower the risk of BSOD:
What to avoid:
BSOD - Quick Troubleshooting
BSOD - ESET Related Troubleshooting
If you have reason to believe your BSOD issue is related to an ESET product:
Contacting ESET Technical Support:
The text outside the highlighted sections in the figure above is generic (it appears unchanged in all BSODs). Only the sections marked 1 and 2 in our example (see Figure 1-1 above) contain specific information about your issue:
BSOD - Memory dump
If enabled, your Windows system will create a dump of the computer's physical memory each time the Windows Kernel crashes and store it in the default folder as memory.dmp. If you believe your BSOD issue is related to your ESET product, contact ESET Technical Support (or your local support channel) and send us the memory dump generated by your computer during the Windows Kernel crash.
For our Technical Support service engineers to be able to provide you with quick assistance it is best to follow these steps: