Solution
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Verify that your Internet connection is active by visiting ESET's home page.
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Clear the update cache:
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Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
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Press F5 to open the Advanced Setup window.
- Expand Update, click Update and then click Clear (see Figure 1-1).
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Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
- Verify that your username and password have been entered correctly and click OK.
Figure 1-1
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Restart your computer.
- Open the main program window and click Update → Update virus signature database.
Figure 1-2
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Need further assistance? Contact ESET Technical Support.