[KB2486] Push install status stays on "waiting" in ESET Remote Administrator (5.x)

Issue

  • Unable to complete a push install due to the status hanging on "waiting"
  • Problem setting up ESET Remote Administrator servers to run with administrative privileges
  • Server system drive is filling up with RAS.temp files

Solution

End of support for version 5.2 and 5.3 of ESET Remote Administrator

This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 is currently in limited support status and will soon be in Basic support status.

ESET Remote Administrator version 5.2 is currently in Basic support status and will soon reach End of Life status. End of life status for both of these versions is expected to occur in December 2019. After this date, the products will no longer receive detection updates to protect against malware.

You will need to run the ESET Remote Administrator (ERA) service with Domain Administrator privileges to resolve this issue. To set Domain Administrator permissions for ERA, follow the instructions below:

Important!

Before proceeding, close the ESET Remote AdministratorConsole by clicking File Exit.

  1. Click StartControl PanelAdministrative Tools Services.
  1. Right-click the ESET Remote Administrator Serverservice from the list and select Properties.

    Figure 1-1

  1. Click the Log On tab and select This account. Enter your Domain Administrator username and password into the appropriate fields and click OK.

    Figure 1-2

  1. In order for your changes to take effect you must restart the ESET Remote Administrator Service. Right-click the ESET Remote Administrator Server service and select Restart.

    Figure 1-3

  1. Attempt to run the push install again.

    Important!

    If you had any pending push installation tasks before you completed steps 1-4, you should delete those tasks before attempting another push installation.To do so, click the Remote Install tab →Install Tasks tab, right-click individual pending push installation(s) and select Delete from the context menu.