[NEWS7337] iOS 13 devices need a custom certificate to work with ESMC 7.0 MDM

The certificates created by ESET Security Management Center MDM version 7.0 do not comply with Apple iOS 13 requirements.

iOS and iPadOS users

We do not recommend upgrading your iOS devices to version 13 without having a compliant MDM certificate. ESMC MDM cannot manage iOS 13 devices without the certificate.

Read more about supported iOS versions.

Current ESMC MDM users

If you upgrade to iOS 13 before having the certificate, you must re-enroll affected devices using a compliant certificate.

New ESMC MDM users

If you are going to manage Apple devices using ESMC MDM, verify you have an Apple iOS 13 compliant certificate before starting the enrollment.

Getting a compliant certificate

Obtain the Apple-compliant certificate from a trusted vendor.

If you cannot resolve your issue, email ESET Technical Support.