[KB3671] Install ESET Remote Administrator on a Domain Controller or Microsoft Small Business Server (6.x)

Details

The ESET Remote Administrator (ERA) All-in-one installer cannot be used when installing ERA on a Domain Controller (DC) because SQL Express cannot be installed automatically on a DC. To perform installation on a DC, use the install file included with the All-in-one installer files to install SQL Express, make a few changes to SQL, and then use the All-in-one installer to install the remaining ERA components.

Solution

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.

Prerequisites

Click each section to expand the instructions.

I. Install SQL Express manually
  1. Open the folder that you extracted from the ERA All-in-one installer file (x86 or x64 depending on the file you downloaded), navigate to Installers and double-click SQLEXPR_2008R2_x64_ENU(SQLEXPR_2008R2_x86_ENU on 32-bit systems) orSQLEXPR_2014_x64_ENU(SQLEXPR_2014_x86_ENUon 32-bit systems) depending on the version of SQL Express you will install.

Figure 1-1

  1. Click New installation or add features to an existing installation.

Figure 1-2

  1. Read the SQL Server License Terms, select the check box next to I accept the license terms and then click Next.

Figure 1-3

  1. After the support files have finished installing, leave the default values selected and click Next.

Figure 1-4

  1. The default name for your database instance is SQL Express; you can type a new name into the Named instance and Instance ID fields if you prefer to use a custom name. Click Next when you are finished.

Figure 1-5

  1. Keep the default values for SQL Server Database Engine (Account Name: NT AUTHORITYNETWORK SERVICE; Startup Type: Automatic) and click Next.

Figure 1-6

  1. In the Database Engine Configuration window, select Mixed Mode (SQL Server authentication and Windows authentication), type a password for your database into the Enter password and Confirm password fields and then click Next.

Figure 1-7

  1. Click Next.

Figure 1-8

  1. When Your SQL Server 2008 R2 installation completed successfully is displayed, click Close. Continue to part II below.

Figure 1-9

II. Allow TCP/IP connections to the SQL database
  1. Click StartAll Programs Microsoft SQL Server Configuration Tools SQL Server Configuration Manager.

    Windows 8 users: Press the Windows key + Q to search, type SQL Server into the search bar and then click SQL Server Configuration Manager.

Figure 2-1

  1. Expand SQL Server Network ConfigurationProtocols, select the database instance that will be used with ERA and then double-click TCP/IP.

Figure 2-2

  1. Select Yes from the drop-down menu under Enabled and click Apply. Click OK if you are prompted.

Figure 2-3

  1. Click the IP Addressestab and navigate to the IPAII section. Set the TCP Port value to 1433 and click Apply. Click OK if you are prompted and then click OK to exit the TCP/IP window.

Figure 2-4

  1. Select the SQL Server Services entry from the list, right-click the database instance that will be used with ERA and select Restart from the context menu. When you are finished, continue to part III below.

Figure 2-5

III. Install ESET Remote Administrator Server
  1. Open the folder that you extracted from the ERA All-in-one installer file (x86 or x64 depending on the file you downloaded), and double-click Setup .
  1. Click Next.

Figure 3-1

  1. Select Remote Administrator Server and click Next.

Figure 3-2

  1. Read the End-user license agreement, select I accept the terms in the license agreement to indicate thatyou agree and then click Next.

Figure 3-3

  1. Deselect the check box next to Microsoft SQL Server Express. Optionally, select the check box next to Apache HTTP Proxy if you will install that component. Click Install when you are ready.

    If you are prompted to install prerequisites, follow the link provided, install the prerequisites and then click Retry.

Figure 3-4

ERA 6.3 and earlier versions

The order of the following steps may vary for users of ERA 6.3 and earlier.

  1. SelectMS SQL Server via Windows Authenticationfrom theDatabasedrop-down menu, make sure thatPortis set to1433and then clickNext.

https://internal-support.eset.com/storage/ESET/Platform/Publishing/images/Authoring/ImageFiles/ESET/KBTeamOnly/SOLN3689/SOLN3689FIG3-6.png

Figure 3-5

  1. In theDatabase user for Remote Administratorwindow, leave the default values selected and clickNext.

Figure 3-6

  1. Type your loginpassword for ESET Remote Administrator WebConsole (ERA Web Console) into thePasswordandPassword confirmationfields. Make sure to record this password forlater useand then clickNext.

Figure 3-7

  1. In theCertificate informationwindow, you can customize your certificate authority. The only mandatory fields areAuthority common nameandCertificate validity. Enter any information about your certificate authority that you want to add. If you create a password make sure that you record it because all client computers using this certificate will require that password to use the certificate. ClickNextwhen you are finished.

Figure 3-8

  1. SelectActivate with License Keyand type your License Key into the appropriate field, or selectActivate later. If you have an ESET-issued Username and Password from an earlier version of ERA, you canconvert them into a license key using ESET License Administrator. ClickNextwhen you are finished.

Figure 3-9

  1. At theInstallation successfulwindow, click the URL link to open ERA Web Console. We recommend that you bookmark or make note of this URL for future reference. By default, the ERA installer will create a link to ERA Web Console in your Start menu.

Figure 3-10

  1. With ESETRemote Administrator Server (ERAServer) successfully installed, the next step in deployment is to locate client computers anddeploy the ESET Remote Administrator Agentto client computers.