Install ESET Mobile Device Connector (6.x)

Issue

  • Use the standalone installer to install ESET Mobile Device Connector (MDC)
     
  • MDC is required for remote management of mobile devices (ESET Endpoint Security for Android and iOS)
     
  • "The instructions below are for Windows users only. For instructions to install on a Linux operating system, see Mobile Device Connector installation - Linux

 

Solution

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.

Prerequisites

Have your SSL certificate and certificate authority available

You must have an SSL certificate in .pfx format, as well as the associated Certificate Authority (CA), available on your system (ERA CA or 3rd party CA). This will allow you to ensure a secure connection (over HTTPS) between client devices and your ESET Remote Administrator Server (ERA Server). It is recommended that you use the certificate signed by your CA. Self-signed certificates are not recommended because not all mobile devices let users accept self-signed certificates. This is not an issue with CA signed certificates, because they are trusted and do not require acceptance by user.


We recommend that you use a certificate signed by a trusted Certificate Authority (ERA CA or 3rd party CA), along with a corresponding private key. Make sure to use a standard procedure (OpenSSL, for example) to merge these two file into one .pfx file. For example: 

openssl pkcs12 -export -in certificate.cer -inkey privateKey.key -out httpsCredentials.pfx
 

 

Installation

  1. On the server where ESET Remote Administrator is installed, click the appropriate link below to download the ESET Mobile Device Connector installation file:

    64-bit Download   32-bit Download   Linux 64-bit Download   Linux 32-bit Download  
     

  2.  Double-click the installer file and click Next.

Figure 1-1

  1. Read the End-User License Agreement. If you agree to the terms, select the check box next to I accept the terms in the License Agreement and click Next.

Figure 1-2

  1. Click Browse, navigate to your SSL certificate and click Open. If your certificate uses a password, enter it in the Password field. Click Next when you are finished.

Figure 1-3

  1. Enter the hostname of the server on which MDM is installed in the MDM hostname field and click Next.

    Warning:

    MDM hostname must be entered in the same form as specified in your HTTPS Server certificate, otherwise the iOS mobile device will refuse to install MDM Profile. For example, if there is an IP address specified in the HTTPS certificate, type in this IP address into the MDM hostnamefield. In case FQDN is specified (e.g. mdm.mycompany.com) in the HTTPS certificate, enter this FQDN in MDM hostname field. Also, if there is a wildcard * used (e.g. *.mycompany.com) in HTTPS certificate, you can use mdm.mycompany.com in the MDM hostname field.

Figure 1-4

  1. Select MS SQL Server via Windows Authentication from the Database drop-down menu (if you are using a custom SQL database and have the login credentials, select MS SQL Server and enter your database username and password) and click Next.

    Recommendation

    We recommend using the same database server you are using for your ERA database; but it can be different if necessary. 

Figure 1-5

  1. Version 6.2 and earlier: Select Use existing database to use your existing ERA Server database and click Next.

Figure 1-6

  1. Select Create new user, define your database username and password and then click Next.

Figure 1-7

  1. Select Server assisted installation and click Next.

To perform an offline installation

Only use Offline installation if you are installing on a computer that cannot communicate with the ERA Server. An Agent certificate, which you can export from ESET Remote Administrator Web Console (ERA Web Console), is required to complete offline installation.

Figure 1-8

  1. Enter the username and password that you use to access ERA Web Console in the Username and Password fields, click Next and then click Yes to approve your SSL certificate.

Figure 1-9

  1. We recommend that you use the default install folder. Click Next.

Figure 1-10

  1. Click Install.

Figure 1-11

  1. Click Finish.

Figure 1-12

Additional resources