I lost my license file for ESET Remote Administrator - how do I replace it? (5.x)

Issue

  • You have misplaced your ESET-issued license key file (nod32.lic or nod32ra.lic) for ESET Remote Administrator, or it has somehow become corrupted

End of support for version 5.2 and 5.3 of ESET Remote Administrator

This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 is currently in limited support status and will soon be in Basic support status.

ESET Remote Administrator version 5.2 is currently in Basic support status and will soon reach End of Life status. End of life status for both of these versions is expected to occur in December 2019. After this date, the products will no longer receive detection updates to protect against malware.<\p>

Solution

  1. Go to the Lost License Page
    1. Visit our Lost License page. After completing the Lost License form, an email containing a new license file will be generated and sent to your registered email address.

      Important!

      To request a lost Username and/or Password, as well as the corresponding license key file, enter the email address used to purchase or activate the software. The requested information will be sent to this email address. 

    2. When you receive the email containing your new license file, continue to the next section.

       
  2. Stop the ESET Remote Administrator Service
    1. Click StartRun and type services.msc.
       
    2. Select ESET Remote Administrator Server and click Stop (or right-click ESET Remote Administrator Server and click Stop).

    Figure 1-1
    Click the image to view larger in new window

    1. Verify that the ESET Remote Administrator Server service is stopped, and then close the Services window. Continue to the next section.

 

  1. Remove old license files
    1. Navigate to C:Program FilesESETRemote AdministratorServer.
       
    2. If present, delete the following files:
      • nod32ra.lic
      • nod32.lic

         
  2. Copy new license (.lic) file to the ESET Remote Administrator folder
    1. Navigate to C:Program FilesESETRemote AdministratorServer.
       
    2. Copy your new ESET .lic file to this folder.

       
  3. Restart the ESET Remote Administrator service
    1. Click StartRun and type services.msc. Press Enter.
       
    2. Select ESET Remote Administrator Server and click Start (or right-click ESET Remote Administrator Server and click Start).

    Figure 1-2
    Click the image to view larger in new window

    1. Verify that the ESET Remote Administrator Server service is started, and then close the Services window. ESET Remote Administrator is now updated with your new license file.

Additional resources