ESET Log Collector is an application that automatically collects information and logs from a computer to help resolve issues more quickly. When you have a case open with ESET Technical Support, you may be asked to provide logs from your computer. ESET Log Collector makes it easy for you to collect the information needed.
Check to make sure that the version of ESET Log Collector you have installed is the latest version by confirming that the version listed in the Operation log matches the latest version shown here:
ESET Log Collector 22.214.171.124
For more information, see the ESET Log Collector online user guide.
8. The collection might take some time to complete. The Operation Log window will display what operation is currently in progress.
When the collection is finished, "All files have been collected and archived" will be displayed. This means that collection was successful and the archive file (for example, emsx_logs.zip) has been saved in the location specified in step 5.
If you already have a case open with ESET Technical Support, you can submit the log files as an email attachment when you respond to ESET. If you do not have a case open, contact ESET Technical Support.
Visit the Online Help to view a List of artifacts/Collected files.