In the event that your ESET security product has quarantined a file you know to be safe, the file must be excluded from the Real-time and Computer scan. To temporarily disable protection, restore the quarantined file, and create an exclusion so that the file is not quarantined in the future, follow the steps below:

Video tutorial

1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
    
2. Click Tools → Quarantine.
   

   NOTE:

   To send the quarantined file to ESET for analysis as a possible false positive, right-click the file and select Submit for analysis. Add your comments and Contact email address and click Submit. The ESET lab appreciates your help in improving detection, and will contact you if more information is required (after submitting, you can proceed with restoring the file by right-clicking it and selecting Restore).

   

   Figure 1-1
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3. Right-click the file you want to restore and click Restore. When prompted, click Yes to confirm the action.
   

   

   Figure 1-2
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4. Exclude the file from being scanned by the Real-time and Computer scan.
   • Instructions on adding exclusions to Real-time scan
   • Instructions on adding exclusions to the Computer scan