Exclude files or folders on endpoints from Real-time scanning using ESET Security Management Center (7.x)

Issue

  • File-level scanning of some email servers, backup software, Customer Relationship Management (CRM) software, etc. causes abnormal system behavior
  • Use ESET Configuration Editor to create a configuration that excludes specific applications or folders from Real-time scanning

Solution

 Endpoint users: Perform these steps on individual client workstations

ESET Security Management Center (ESMC) 7 User Permissions

This article assumes that your ESMC user has the correct access rights and permissions to perform the tasks below.

If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):

View permissions needed for least privilege user access

A user must have the following permissions for the group that contains the modified object:

Functionality Read Use Write
Policies

A user must have the following permissions for each affected object:

Functionality Read Use Write
Groups & Computers

Once these permissions are in place, follow the steps below.

  1. Open ESET Security Management Center Web Console (ESMC Web Console) in your web browser and log in.
     
  2. Click Policies and select your policy for client computers.
     
  3. Click Actions Edit.

Figure 1-1

  1. Click Settings, click Detection Engine > Exclusion and then click Edit next to Performance exclusions.

Figure 1-2

  1. Click Add, type the directory that you want to exclude from scanning into the field Path and add a comment for the exclusion in the Comment field. Click OK. Make sure the filepath for your exclusion is in the correct format, for example "C:\Users\[username]\Documents\file.exe".
    Do not use wildcards for directories!

    Wildcards for directories in paths are not supported. Read more about exclusions and wildcards here.

Figure 1-3

  1. Click Save when you are finished adding exclusions.
  2.  Click Finish to save your changes.

Additional resources