ESET Remote Administrator 6.5 released


ESET Customer Advisory 2017-0007
March 28, 2017
Severity: Information

ESET has released an updated version of ESET Remote Administrator 6.5 on March 14, 2017. This advisory covers the most important changes that were introduced. We recommend upgrading to the latest version as it contains many new features and bug fixes.

Customer Advisory

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.


Undoubtedly the main change that ESET Remote Administrator 6.5 brings is the new Access Rights Management which allows for isolation of data and control over access to objects and tasks. Also new is the support for Apple Device Enrollment Program and the expansion of Apple Mobile Device management settings (including application control). Among changes related to policies is the Override Mode which allows administrators to temporarily change settings set by a policy on the endpoints for troubleshooting purposes. Performance and responsiveness of the product was also improved, thanks to a database redesign. As for user interface, various useful and often used links from across the whole webconsole were gathered to one common place to the new “Quick links” and “Help” menus for easy access and discoverability. There are also several user interface and usability improvements throughout the webconsole, as well as plenty of other new features, improvements and fixes. For a detailed list of all the changes in ESET Remote Administrator 6.5 and for the download links (or upgrade resources) see our release announcement and FAQ / What's New article.


If you are not able to log in to your webconsole shortly after the upgrade finished, please wait and do not restart the server or the service, as there was a change of the upgrade mechanism and the database upgrade may still be in progress. Upgrade time will vary depending on your database size and system configuration.

Feedback & Support

If you have feedback or questions about this issue, please contact us using the ESET Security Forum, or via local ESET Support.

Version log

Version 1.0 (March 28, 2017): Initial version of this document

Additional resources