ESET Managed Service Provider (MSP) program and Remote Monitoring and Management (RMM) Plug-ins

Issue

Solution

ESET partners can proactively distribute product licensing for a variety of ESET solutions to large groups of clients through the ESET Managed Service Provider (MSP) program. Once a partners has been established as an ESET MSP, users manage and monitor customer licenses in the ESET MSP Administrator (EMA) portal

 

 

MSP Support

If you have questions about how to use the ESET MSP portal, select your product version below to view the appropriate user guide.

US/CA users:

International users:

 

DEM RMM Plug-in Integration or eRMM Activation

ESET offers plug-ins that help you perform MSP tasks:

If your tool is not listed above, manually activate the eRMM function in your ESET Endpoint Security product and then link your tool. 

Plug-In compatibility with ERA, ESMC and ESET endpoint products

Plug-in ERA 5 ERA 6 ESMC 7 EEA / EES EFSW
ESET DEM Plug-in for Connectwise Automate (RMM) N/A N/A N/A 6.6+ 6.5+
ESET DEM Plug-in for Datto (Autotask) (RMM) N/A N/A N/A 6.6+ 6.5+
ESET DEM for Solarwinds N-Central (RMM) N/A N/A N/A 6.6+ 6.5+
ESET DEM Plug-in for Ninja (RMM) N/A N/A N/A 6.6+ 7.0+
ESET Remote Administrator Plug-in for ConnectWise Automate (RMM) 5.x 6.x      N       5.x+ 4.5+
ESET Remote Administrator Plug-in for ConnectWise Manage (PSA) 5.3 6.2-6.5      Y       5.x+ 4.5+
ESET Remote Administrator Plug-in for Autotask (RMM) 5.3 6.2-6.5      N       5.x+ 4.5+
ESET Remote Administrator Plug-in for Autotask (PSA) 5.3 6.2-6.5      Y       5.x+ 4.5+
ESET Remote Administrator Plug-in for Kaseya (RMM) 5.3 6.5      Y       5.x+ 4.5+
ESET Remote Administrator Plug-in for Tigerpaw (PSA) 5.3 6.2-6.5      Y       5.x+ 4.5+
ESET Event Management Extension 5.3 6.3-6.5 - N/A N/A

 

Additional resources